GENERAL SUMMARY:

Under general supervision, prepares items to be shipped out for credit, repair, exchange, evaluation or case studies. Coordinates shipping arrangements with various freight vendors for pick-ups. Inspects parcels and checks for proper shipping standards. Performs activities associated with the delivery of Supply & Distribution services. Assist in resolution of routine problems and process improvements. 

EDUCATION/EXPERIENCE REQUIRED:

High school diploma or G.E.D. equivalent. Associate's degree in Business Administration, Accounting, Billing, Coding, or related field preferred. Three (3) years of Call Center experience. One (1) year of billing (billing and coding) experience. Six (6) months of remote work experience. Internet requirement of 25 Mbps and wired. Experience in healthcare/medical office customer service strongly preferred. Ability to interpret insurance billing process (Primary, Secondary, co-insurance, deductibles, and co-pays). Technical skills (navigation, Microsoft Suite, initial troubleshooting) including guiding patients with online payment methods. Ability to remain calm and de-escalate callers, as needed. Additional Information Organization: Corporate Services Department: SCM Distribution-Central Regn Shift: Day Job Union Code: Not Applicable