Position Responsibilities:  Develop and maintain a deep understanding of our various systems, their interdependencies, and how data integrates across the entire ecosystem. Key systems include but are not limited to Salesforce, Sync4R, Cisco Finess, Calabrio and JDE Lead complex issue management, including troubleshooting and cross-functional investigations to identify definitive root causes and drive effective solutions Monitor and manage Service Level Agreements (SLAs) for critical systems and processes, ensuring consistent adherence and driving continuous improvement Serve as the primary contact point for system-related issues, efficiently coordinating efforts across relevant internal and external teams. Ensure adequate representation in inter-departmental meetings, projects, and system calls Take full ownership of sending timely, clear, and consistent communications to all internal and external partners regarding system issues, updates, and resolutions, ensuring all stakeholders are well-informed Maintain an administrative role within our Salesforce applications Travel up to 10% of the time Other duties as assigned Required Education and Experience:  Bachelor's Degree and 4 plus years of related experience or a High School Diploma/General Education Diploma and 7 plus years of specific experience Preferred Education and Experience:  Master’s Degree Benefits At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings. Equal Opportunity Employee & Physical Demands Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments. Background Check and Drug Screening Offers of employment are contingent upon successful completion of a background check and drug screening. Pay Transparency Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.