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Meaningful Work From Day One

Responsible for supporting  B-F Türkiye Customer Service and Logistics in all topics related to sales order management and logistics processes.

In the Customer Service area, you will provide administrative support in managing daily sales orders, including collaboration with Customers, the Commercial team, and Logistics providers.

By supporting Supply Chain Operations, you will manage inbound deliveries for all Brown-Forman brands imported to Türkiye, plan local rework, strip stamping, and the import process, as well as monitor logistics KPIs and service levels.

This is an office/hybrid role, with 4 days a week spent in the office.

What You Can Expect

Customer Service Support and Sales Order Management

Customer Service Support

Provide administrative assistance in the daily management of sales orders, invoices, e-waybills, and credit notes

Collaborate with Customers, Commercial teams, and Logistics service providers to ensure smooth and timely order fulfillment

Support the resolution of issues related to order processing, documentation, and shipment tracking

 

Supply Chain and Logistics Operations

Oversee inbound deliveries of all Brown-Forman brands imported into Türkiye

Coordinate local rework activities, including strip stamping and compliance with local regulations

Manage import processes in close collaboration with internal and external stakeholders

Close collaboration with Supply & Demand Planner to ensure on-time stock replenishment

Collaborate with the custom broker (inbound deliveries to bonded warehouse; import process)

Daily cooperation  with suppliers and logistics service providers

Prepare and share inventory reports, including slow-moving and inventory obsolescence reports 

Supply Chain Optimisation

Monitor and report on key logistics KPIs to ensure service level targets are met and continuously improved

Identify operational issues/bottlenecks and initiate the timely implementation and execution of countermeasures

Build a trustful working relationship with subcontracted logistics service providers

Guide and support annual and ad-hoc inventory count procedures

 

What You Bring to the Table

Fluent in Turkish and English

Bachelor’s Degree  with 3 -5 years of supply chain, logistics, or customer service experience

Experience with ERP system - SAP preferred

IT literate - MS Office & Google applications

Demonstrated analytical skills and  solution-focused in solving problems

Communication skills (influencing, listening, presentations, written)

Strong interpersonal skills; able to develop and maintain effective working relationships with all levels of internal and external contacts and with diverse cultures.

Collaborative team player

Adaptable, flexible, and resilient

What Makes You Unique

Prior Experience in wine and spirits or luxury FMCG industries

Who We Are

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

What We Offer

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

#li #jackdaniels

Requisition Type:

Employee

Management Level:

Professional

Global Job Level:

P5

Number of Openings Available:

1