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The Position

General
The Customer Supply Manager in Shanghai will be responsible for managing the production and replenishment planning for Roche’s pharmaceutical products, ensuring timely and efficient order fulfillment towards the China market. You will oversee the production schedule at the Shanghai site and ensure packaging and replenishment plans meet market demand. Additionally, you will apply Roche’s centrally managed inventory concept and work closely with manufacturing, logistics, and your supply chain colleagues locally and globally to ensure product availability and alignment with customer requirements. You will be an active participant of the global CSM community where you will align on processes, ways of working and you will get support from the global network for any supply related issues impacting supply to the China market.

In this role, you will take ownership of the packaging plan, ensuring that it aligns with market needs and supports on-time, in-full order fulfillment to the China market. You will also drive cross-functional collaboration with senior stakeholders to review supply chain performance, identify root causes of issues, and define improvements to meet or exceed performance targets. As part of an agile organization, you will play a key role in fostering a culture of trust and collaboration while delivering on Roche’s global supply chain objectives.

Accountability
Your general accountability is defined by the Roche corporate directives, guidelines, and operating principles, as well as by the company's core values and behaviors. In this particular role, you will be accountable to:

Deliver an executable supply plan for packaging and scheduling for the assigned asset(s)/CMO(s) and/or product(s) in China and ensure very close alignment and interaction with the site materials management organization.Perform reliable inventory management and replenishment planning to effectively meet demand and avoid obsolescence.Drive end-to-end trade-off analysis and decisions to allocate resources to the right priorities, accounting for potential demand changes and supply constraints.Determine the appropriate segmentation strategy, replenishment model, and planningparameters to meet market needs and improve operational productivity.Oversee the complete order fulfillment lifecycle to ensure efficient, timely, and complete delivery of products.Act as an expert or senior advisor for supply planning and operations to management and lead cross-functional improvement initiatives, governance bodies, and projects.

Skills & Mindset
We have high expectations around end-to-end thinking and cross-functional collaboration in a global network by taking ownership and delegating decisions to the appropriate level. We value an enterprise mindset with the ability to constantly change or adapt in a dynamic environment. We expect you to focus on the most impactful and value-adding work by prioritizing your efforts with a clear focus on creating value for the patient. You will be willing to explore new opportunities, be comfortable with ambiguity, and take smart risks while complying with the latest regulations.

For this position, we are looking for someone with:

A minimum of 3-5 years of work experience in supply chain.A BS degree in a relevant field and/or APICS certification (or equivalent).Strategy, finance, and business acumen training are a strong plus.Experience with ERP (SD/MM) and supply chain planning systems.Excellent verbal and written communication skills in English.

Required Competencies
We expect this person to demonstrate the following competencies:
Strategic Agility

Links his/her responsibilities with the mission of the whole organization.Open to changing circumstances.Focuses on activities that provide the most value.

Achieving Results

Is goal-directed, persistent, and driven to achieve key results.Self-accountable for meeting commitments.Recognizes the contributions of teammates and peers.

Teamwork and Collaboration

Addresses and resolves conflict by creating an atmosphere of openness and trust.Establishes strong collaborative relationships.Inspires others to do their best work by offering support and encouragement.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche China consists of the full value chain of Pharmaceuticals and Diagnostics fields, from early research, clinical development, manufacturing to commercialization. With more than 7,000 employees, Roche China is now working to develop itself into Roche's third global strategic center after Basel and San Francisco, and making sustained efforts to fulfill its long-term commitment to China, so as to meet Chinese patients’ unmet needs.

Roche is an Equal Opportunity Employer.