Responsibilities • Support Customer Support team with all initiatives to improve GBS service offerings • Support relationship management with key stakeholders within BU supply chain • Process customer orders: EDI, Open text and manual, samples, LC, interco and export • Deal with customer queries - Deliveries / shortages / CC / Transport / commercial / finance/ traffic planning / 3PL • Failure management - re process, cancel and comms to customers, transport and CC • Respond to issues/queries from a number of sources (Phone, emails 24/7 int and ext, Teams & Zoom chats) • End of day reports to make sure all orders are clean • Book in deliveries through separate customer portals or phone customer Goods In or by emails then input into SAP • Order cleansing • Managing exceptions within our network - dealing with internal operational issues and advising our customers (Internal & external) • Training and on boarding of new associates Qualifications • Excellent spoken and written English language knowledge • University degree • Previous exposure to similar role is a plus