Provide exceptional customer service by assessing customer requirements and utilizing Sensata service programs to drive customer satisfaction. **Primary responsibilities include:** + Responsible for addressing any gaps in orders patterns to ensure compliance with contractual requirements and work with the necessary departments to address any non-compliance issues. + Negotiate non-contractual customer requests as it relates to lead-time and expedited freight. + Work with planning teams at the manufacturing sites to ensure customer satisfaction as it relates to meeting/exceeding customer order requirements. + Monitor and assist the shipping warehouses with order shipment related issues to ensure proper processing of customer orders. Communicate with Customers process improvements related to their order and processing patterns. + Work with Finance and Accounting departments to assist and help with invoice and overdue payment related issues. + Participate in meeting monthly line loads and quarterly Net Revenue goals based on Business Unit. Provide critical customer account feedback as it relates to short term line loading. + Work with the Product Development teams on the introduction of new products. + Customers main point of contact + maintain proactive communication, act on customers inquiries in a timely and quality manner, follow-up on delivery, quality or payment issues; + Communicating internally and with the customers to identify alternatives for production and delivery when unable to meet the expected deadlines and negotiate these with the customers to get to a win-win resolution; + Monitor and coordinate with the internal units the progress of the production and shipment process; Proactively follow-up with the customers on a regular base about the progress with their orders; + Validate the available quantities on stock, required time to produce and deliver and agree with the customers the quantities to be produced, shipment methods and delivery times; + Keep track on the shipments status to guarantee timely delivery to the customers; Identify and apply alternative shipment plans in case of delays, considering the times in transit and **warehouse;** + Inform in a timely manner the internal units for potential delays in the production and/or delivery; + Maintain the database and prepare reports to summarize the customers’ activities, forecasts, inquires and issues. **Job Requirements** + Bachelors degree in technical or business related field; + 2-3 years Customer Service experience (in a manufacturing environment preferred); + Experience in a fast moving, high growth, global and innovative environment; + Proficiency with MS Office - strong knowledge in working with MS Excel. Experience with ERP planning systems is a plus; + Excellent written and verbal command in German and English languages + Excellent communication skills for interfacing with customers, managers and business partners + Strong analytical strategic and problem solving skills - ability to analyze, determine root cause and resolve customer issues. + Conflict resolution skills able to handle complaints, settle disputes, and grievances and conflicts through negotiating with customers and internal departments. + Demonstrated ability to accept new ideas, engage in both critical and systemic thinking + Ability to evaluate relevant information to determine compliance with standards. + Strong organization, planning and time management skills to achieve results. + Strong personal and professional ethical values and integrity + Diligent, punctual, very well organized; + Team player able to work in a dynamic multitasking environment under pressure. # Smarter _Together_ + Collaborating at Sensata means working with some of the world’s most talented people in an **enriching environment** that is constantly pushing towards the next best thing + Employees work across functions, countries and cultures gaining **new perspectives** through mutual respect and open communication + As OneSensata, we are working together to make things work together Click here to view Sensata Recruitment Privacy Statement (https://www.sensata.com/sensata-recruitment-privacy-policy) Click here to view our Sensata Recruitment Privacy Statement for China (https://www.sensata.com/sites/default/files/a/sensata\_china\_recruitment\_privacy\_policy.pdf) **NOTE: If you are a current Sensata employee (or one of our Affiliates), please** **back out of this application** **and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.** Return to Sensata.com **Read our Fraud Advisory (https:** //www.sensata.com/careers) # Sensing is what we do. In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille. Sensata Technologies is a global industrial technology company striving to create a safer, cleaner, more efficient and electrified world. Through its broad portfolio of mission-critical sensors, electrical protection components and sensor-rich solutions, Sensata helps its customers address increasingly complex engineering and operating performance requirements. With more than 19,000 employees and global operations in 15 countries, Sensata serves customers in the automotive, heavy vehicle & off-road, industrial, and aerospace markets. Learn more at **sensata.com** and follow Sensata on LinkedIn (https://www.linkedin.com/company/sensata-technologies/) , Facebook (https://www.facebook.com/SensataTechnologies) , **Instagram (https://www.instagram.com/sensatatechnologies/)** and X (https://twitter.com/Sensata) . # Note to applicants for positions in the United States: + Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other basis protected by federal, state or local law. + View The EEO is the Law poster (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) and its supplement (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) . + Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact accommodations@sensata.com # Diversity Statement We are dedicated to ensuring our employees feel a sense of belonging (https://www.sensata.com/sites/default/files/a/Sensata%20DEI%20Policy%20FINAL.pdf) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization. Note to applicants for positions in the United States: Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law. View The EEO is the Law poster https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf