Processing the purchased parts complaints in accordance with Forvia procedures;Following up supplier 8D reports (technical) regarding content and timing;Perform 8D evaluation (technical) (e.g. in SAP);Responsible for the Release of ISIR/PPAP documentation for internal (Intercompany) and external suppliers with physical validation;Management of not conforming purchased parts including intercompany parts (ERP and physically) and coordinate the further actions (e.g. rework, sorting, etc.);Escalation to management level in case of relevant quality risks which cannot be resolved by the supplier.Collect the complaint related costs (e.g. in SAP) including all documents (e.g. invoices, test reports, etc.);Negotiate NQE chargebacks with the supplier; Implement and manage supplier development program; Initiating escalation and take the lead according to the escalation process for suppliers (responsibility matrix escalation);Analysis of customer complaints in corporation with Customer Service Center;Plan, coordinate and conduct the process audits in accordance with current standards and track the suppliers audit action plan in agreement with the supervisor.