Job title: Supplier Account Manager
Your role:
• Guides the seamless order flow process from receipt to delivery and post-sales support by ensuring efficiency and effectiveness, coordinating various departments, and addressing any issues that arise to maintain high levels of customer satisfaction.
• Encourages and applies lean principles to enhance customer service levels, reduce logistic costs, and increase forecast accuracy by driving problem-solving and change management initiatives, continuously identifying and implementing effective solutions.
• Manages, evaluates, and enhances existing Service Level Agreements (SLAs) of a more complex nature, ensuring compliance with established standards, addressing any discrepancies, to meet and exceed customer expectations.
• Builds and maintains proactive and customer-centric communication with internal and external stakeholders by ensuring clarity, responsiveness, and collaboration, and that all parties are well-informed and aligned with business objectives.
• Takes accountability for stakeholder management by leading initiatives to support operational excellence, driving continuous improvement, and ensuring effective communication and collaboration among all involved parties.
• Ensures robust business controls and documentation regarding Supply Chain activities by conducting regular analysis and reporting, identifying potential issues, and implementing corrective actions to maintain operational integrity and efficiency.
• Aligns customer logistics requirements across supply chain functions and third-party logistics (3PL), ensuring consistency and alignment with customer expectations.
• Leads the identification and implementation of new systems and processes by gathering and evaluating suggestions from various stakeholders, ensuring that the solutions adopted effectively balance the diverse needs of multiple users.
• Drives the Lean transformation within the department, implementing practices such as Daily Management and A3 problem-solving, and leading internal and external improvement projects to enhance customer satisfaction and operational efficiency.
• Manages talent across the team, while driving employee selection, performance management, compensation management, career development, and ensuring effective operational management.
You're the right fit if:
How we work together
We believe that we are better together than apart.
This role is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.