Summary *** This is a night shift position, scheduled from 8:00 p.m. to 4:30 a.m. *** This position is located in the Medical Administration Service at Oklahoma City VA Medical Center in Oklahoma City, OK. The Supervisory Telephone Operator is responsible for performing all supervisory functions necessary for the operation of the telephone services. Responsibilities ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major duties and responsibilities include but not limited to: Supervising a 24/7 communications unit, including staffing, scheduling, and performance management for telephone operators and clerks Recruiting, selecting, and onboarding new employees while providing ongoing training on systems, protocols, and emergency procedures Overseeing communication systems including ACD, Vocera, Qgenda, IVR, VISTA, CPRS, and intercom devices for proper operations and emergency readiness Managing the daily operations and documentation of emergency code logs, incident reports, and employee activity within the unit Training healthcare leaders and supervisors on ACD reporting tools and ensuring accurate input and tracking of IT tickets for system modifications Coordinating with IT specialists (including Cisco West) to resolve system issues and manage ACD account builds through LEAF and other tools Preparing reports, audits, surveys, and statistical data related to communication services and budget performance Maintaining compliance with privacy and data security regulations, including handling sensitive electronic files and personnel records Advising leadership on policy, budget needs, operational planning, and system improvements related to communication services Monitoring and managing equipment inventories, initiating work orders, and ensuring functionality of all telecom-related hardware Ensuring continuity of emergency communications during disasters or critical incidents, both internally and community-wide Work Schedule: Monday to Friday; 08:00 p.m. to 04:30 a.m. (Night Shift) Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Qualifications Minimum Requirement: The following are minimum requirements for appointment as a Supervisory Telephone Operator in the Veterans Health Administration (VHA), which all applicants must met. Specialized Experience (GS-07): You must have one (1) year of specialized experience that equipped you with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (i.e., GS-06). Qualifying examples of specialized experience would typically include but are not limited to: operating a telephone switchboard or other equipment to connect incoming and outgoing calls; placing local and long distance calls; screening calls and routing to proper destinations; operating in-house paging systems; and making routine and emergency broadcast announcements. (CLEAR DETAILS OF EXPERIENCE REQUIRED: Your resume must show complete information for each job entry, such as beginning and ending dates of employment, duties performed, and/or total hours worked per week.) You will be rated on the following Competencies as part of the assessment questionnaire for this position: Accountability Decision Making Education and Training Organizational Awareness Performance Measurement IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: Employee is continually required to move about the work area in order to make contacts and perform the duties of the position. The work is sedentary in nature in an office environment; most duties can be accomplished from a sitting position. Some Safety precautions will be always followed. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.