Title: SUPERVISORY PERSONALIZED SERV Location: United States-Illinois-Great Lakes Job Number: 2500027W Job Summary: Serves as supervisor in charge of a Personalized Services area with responsibility for the performance of personalized services for authorized military and civilian personnel. Duties and Responsibilities: Supervises three 3 or more associates engaged in rendering assistance to customers and performing such personalized services as equipment rental gift wrapping key cutting taking orders for personalized stationery wedding invitations calling cards engraving etc. receiving film for processing accepting watches for repair cobbler services teleflora services special ordering of personalized gift and novelty items selling hunting and fishing licenses and other similar services. May also be responsible for laundry dry cleaning and floral display area. Establishes schedules of work and determines priorities makes assignments provides on-the-job training answers questions and resolves problems of subordinates grants leave assures adequate coverage of area at all times and provides input concerning work performance reviews. Insures the principles and policies of NEXCOM s Equal Employment Opportunity Program EEO are carried out in performing personnel administration functions. - Responsible for ordering merchandise for the personalized services area. Contacts vendors and purchases special order merchandise for gifts and novelty items decals tee shirts service personnel plaques etc. Prepares Purchase Order Worksheeet SS 101D by description quantity unit etc. - Maintains unit merchandise controls never-out stock item list and other required records develops reports as required. Requisitions authorized merchandise based on records maintained concerning sales inventories and other factors affecting maintenance of stock level. Conducts periodic inventories. - Determines available shelf space amounts of merchandise to be displayed assures shelves are properly stocked from back-up areas that prices are marked on individual items and that displays are safely and neatly arranged. Decides which items to move or rearrange. - Checks incoming merchandise for breakage non-receipt etc. signs receiving reports and advises supervisor on major problems. - Responsible for selling coupons scheduling deliveries researching customer inquiries record keeping and inventory regarding Gasolio and Agip bulk gas. - May assist in periodic taking and reconciling inventory for services departments. - May type necessary reports as necessary. - Orders merchandise and processes RGR s for Services Departments. - Insures adherence to policies and procedures for security of cash and stock and assures area is kept clean and orderly. - Exercises tact good manners and courtesy when serving and assisting customers. This is expressed by tactfully responding to patron inquiries and assisting patrons in a prompt and friendly manner. - Works under the general supervision of the Services Manager who outlines the scope of operation and provides changes to instruction and operation procedures. Assignments are carried out independently within the framework of established policies and procedures. Review is made in terms of efficiency of operations and adherence to regulatory material. - Performs other related duties as assigned Qualifications: GENERAL EXPERIENCE 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. AND SPECIALIZED EXPERIENCE 1 1 2 years progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.