Summary The Supervisory VET- HOME Coordinator (VHCO) is responsible for the management of the VET-HOME Coordinator team. The Supervisory MSA is responsible for administrative, analytical, and technical functions in respect to VET-HOME under the direct supervision of VET-HOME leadership and the direction of the Health Outcomes Military Exposures (HOME). Responsibilities The major duties of the Supervisory Medical Support Assistant include, but are not limited to: Responsible for performing a variety of significant administrative, analytical, and technical functions, tasks and special programs with respect to all VHA Environmental Health Registry Programs, e.g. Agent Orange, Airborne Hazards and Open Burn Pit Registry, Gulf War Registry, Ionizing Radiation Registry, Depleted Uranium (DU), Toxic Embedded Fragment Surveillance Center, evaluations of Veterans that serviced in other combat areas, referrals to one of the War Related Illness and Injury Study Centers and to Veterans Benefits Administration to initiate filing a claim for benefits. Performs a full range of management and supervisory functions for VHCO. Responsible for planning and directing subordinate responsibility for at least one lead VHCO. Responsible for but not limited to evaluating the work of subordinate staff; resolving complex problems to ensure Veteran services are met. Evaluating new products, equipment, and systems to make recommendations for improved operations. Identifying educational or training needs. Making final decisions on hiring selections. Evaluating performance and taking disciplinary action when necessary. Responsible for evaluating and analyzes data in support of VET-HOME initiatives. Extract and analyze data to provide reports to VET-HOME leadership in support of tracking measures. Organizes the daily structure of the VET- HOME Intake Center, and acts as a liaison between VHCOs and Lead VHCOs, and other VET-HOME staff to resolve day to day conflict. Serves as a subject matter expert providing specialized administrative functions with a focal point on military environmental health exposures. Manage and independently perform all administrative functions. Serve as initial point of contact for: Internal Customers: Veterans and their family members, Veterans Health Administration (VHA) personnel, and Veterans Benefits Administration (VBA) personnel; External Customers: active-duty Service Members, military medical personnel, military separation and retirement counsellors, private clinicians. Navigates the intake center process flow map. Processes and schedules incoming registry requests received via phone, email, internal referral, smart app, or other modality. Maintains and updates listings of pending, scheduled and completed registries. Resolves registry exam backlogs by outreaching Veterans whose previous requests for evaluations have not been completed. Provides registry worksheets, privacy statements and appointment confirmations to appointed Veterans. Manages scheduling for assigned clinicians utilizing pool of available clinics to ensure equitable distribution of work and timeliness within established guidelines. Ensures follow-up letters have been generated in the medical record and securely transmits follow-up letters to Veterans via mail or encrypted e-mail. Manages scheduling for assigned clinicians utilizing pool of available clinics to ensure equitable distribution of work and timeliness within established guidelines. Work Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m. Compressed/Flexible: Available Telework: ADHOC tele work may be available - as determined by the agency policy. You must reside in the Lakewood, CO commuting area. Virtual: This is not a virtual position. Functional Statement #: 61477A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a trial period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education: Experience- Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education. One year above high school; OR, Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Certification: None required Foreign Education: To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs. English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). GS-8 Grade Determinations: In addition to the Basic Requirements for employment listed above, the following criteria must be met; Experience. One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Assignment. Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Assignments at this level include, but are not limited to: evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary. The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities. Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below: Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training in a patient support setting. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Physical Requirements: This work is mostly sedentary and requires some standing, bending and carrying light items. The incumbent must have the ability to stand and walk for prolonged periods of time to interact with the patients and other staff from services Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.