Summary See below for important information regarding this job. Position will be filled at any of the locations listed below. Site specific salary information as follows: Battle Creek, MI: $105,383 - $137,000 Columbus, OH: $109,966- $142,957 Dayton, OH: $109,308- $142,103 Fort Belvoir, VA: $120,579- $156,755 New Cumberland, PA: $120,579- $156,755 Ogden, UT: $105,383 - $137,000 Philadelphia, PA: $116,123- $150,962 Richmond, VA: $110,083- $143,109 Responsibilities System Operations and Support: Oversee and direct a team responsible for troubleshooting and resolving queue and interface issues within SAP EWM, TM, and ECC environments... ... This includes real- time monitoring of SAP queues, prioritizing errors for resolution to minimize system downtime, and maintain operational workflows. Lead root cause analysis and debugging efforts for queue failures implementing... ... long-term solutions to prevent recurring issues and enhance system stability. Analyze customer functional requirements and assist in the design of Automated Information Systems (AIS) to support those requirements... ...Identify and resolve customer support problems related to the execution and maintenance of DSS, WMS, and SAP. WMS Interface Management and Audit Support: Supervise the team responsible for the resolution of WMS interface issues and manage responses to audit inquiries... ...ensuring timely responses and the implementation of Corrective Action Plans associated with audit deficiencies. Coordinate communication throughout audit processes with key stakeholders and management... ...ensuring program control objectives maintain compliance with audit standards. Ensure coordination and communication are established and maintained throughout audit processes with key stakeholders and management. Software Development Lifecycle Management: Guide and supervise the team’s participation in all aspects of the SDLC, including requirements definition, design, development, testing, implementation... ... and sustainment of complex, critical software development and integration services for DSS, WMS, and SAP. This includes participating in software risk management activities... ...(identification, analysis, planning, tracking, control, and communication), quality assurance, configuration management, and risk evaluation... Identify, track, and assess standard metrics for the requirements definition process. Participate in software quality assurance, configuration management, and software risk evaluation activities. Business Planning and Coordination: Provide input and reviews for development and execution of the annual business plan. Determine short- and long-range program goals and objectives... ...and coordinate with Project Management on current and future projects, developing resource utilization plans to meet new workload demands. Maintain cognizance of current and evolving DLA, Military Services, civil agencies, and customer supply policies, procedures, and systems to ensure system compatibility and support. Determine what skills and resources... ... (people, tools, equipment, methods, procedures) are required to meet upcoming needs and develop and execute training, hiring, and acquisition plans to ensure the right resources are available to meet those needs... Manage the development and execution of AIS with business and interface partners. Provide management and oversight in the design and sustainment of AIS to support SDLC requirements. Security and Access Control: Coordinate with the team and other DLA entities on security and access control for the DLA WMS, including policies, procedures, implementation plans, separation of duties, role-based access, and audit requirements. Acquisition Support and Interagency Coordination: Assist with Contracting Officer Representative (COR) acquisition duties and coordinate with business and interface partners on AIS design and sustainment... ... Serve as a functional expert/advisor on DLA policies, procedures, and systems to business partners, Military Services, civil agencies, and foreign military sales customers... Requirements Conditions of Employment Qualifications To qualify for a Supervisory IT Specialist (SYSANALYSIS) your qualifications must include: Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS- 12 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after- competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Manages aspects of projects such as evaluation of staffing, realignment of personnel and workload to accommodate mission requirements. Administer and manage IT projects associated with the design, development, implementation, and maintenance of application software which provides agreements management capabilities. Analyze customer requirements and recommend business and systems improvements related to agreements management. Apply IT principles, methods, policies and regulations to system analysis and modification. Develops, reviews, and executes interface agreements with customers. Identifies and resolves customer support problems. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Substitution of education may not be used in lieu of specialized experience for this grade level. Additional Information This position, located within the Defense Logistics Agency (DLA), Information Operations, J6, Warehouse Management System (WMS) Portfolio, J62XDB, serves as a Branch Chief of Customer Support. The incumbent plans, directs, guides, oversees, and evaluates the activities of subordinate IT Specialists and contractor personnel, providing functional support, technical advice, and assistance to agency customer activities. This role focuses on ensuring customer functional requirements are met effectively and efficiently, resolving associated problems/deficiencies impacting support, and maintaining the stability and performance of critical SAP systems. This role requires strong leadership and supervisory skills to effectively manage a team of IT specialists and contractors responsible for maintaining critical system operations and supporting diverse customer needs. This position is subject to call back, occasional overtime, and is required to carry and respond to GFE cellphones. This position requires a Engineering & Tech Management (N) / ETM, Practitioner acquisition certification. The incumbent has 60 months to achieve this certification unless a Position Requirements Waiver is approved to extend the certification period. For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025\_vol300.PDF Information for Veterans is available at: https://www.dla.mil/Careers/Programs/. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement. Drug-Free Workplace Policy The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing. Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids. ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is a Schedule I drug and is illegal.