OMB NO: 1625-0120 

Expiration Date: 01/30/2025

Announcement #: 6353

Opening Date:14 July 2025                                           Pay Plan/Series/Pay Band: NF-0080-04

Closing Date: Until Filled                                              Work Schedule: Full Time

Position: Supervisory Business Resilience               Salary: Negotiable

                 Manager (Store Support)                             Location: Centreville, VA

Who May Apply: All Sources                                        CSC Loss Prevention 

 

Don’t pass up this great opportunity to lead the charge in a multi-store environment to support those who protect and defend the Homeland. Join us as a Supervisory Business Resilience Manager at our flagship location in Centreville, Virginia and be at the forefront of helping to promote a safe environment, assist the store management team when needed, ensure all local, State and ATF firearm regulations are followed, and identify, mitigate and develop action plans to address any potential issues of fraud, waste and abuse. You’ll be the subject matter expert on Building access controls, CCTV, and total known loss strategies.

 

DUTIES:

As a Supervisory Business Resilience Manager, you will play a pivotal role in enhancing the resilience of the United States Coast Guard (USCG) non-appropriated funded (NAF) programs. You will lead initiatives aimed at increasing sales, reducing inventory losses, and serving as the subject matter expert on business continuity and risk management. Your primary responsibility will be to prepare for and effectively respond to business disruptions to ensure the continuity and sustainability of operations. This position is located at a Coast Guard Exchange (CGX) field office, making you a vital member of the USCG civilian team.

 

Operational Risk Management: Conduct comprehensive risk assessments, investigate theft incidents, and

       provide training to employees within flagship CGX locations and other assigned areas. This includes 

       addressing point of sale (POS) exceptions and implementing necessary mitigation actions.

Training and Development: Train and mentor Business Resilience Investigators, establishing investigative 

       protocols in line with USCG CSC standards. Develop and implement techniques to enhance team 

       development and ensure consistent execution of policies.

Surveillance and Compliance: Monitor video surveillance systems for adherence to planograms, stock levels, and loss prevention measures. Ensure compliance with safety standards, merchandise protection 

      protocols, and document/report any incidents in accordance with the chain of command.

Contingency Planning: Develop and manage CGX contingency and sustainment plans in collaboration with

      management. Regularly review and update Business Resilience (BR) plans to ensure they remain current 

      and effective.

Law Enforcement Coordination: Liaise with local, state, and federal law enforcement agencies on matters 

       of fraud, waste, and abuse. Establish and execute action plans for investigations, adhering to CSC 

       standards to achieve successful outcomes.

Stakeholder Engagement: Lead meetings with various organizational personnel to develop or assess 

       plans, training, and exercises based on identified needs and resources. Present findings and 

       recommendations to senior leadership for implementation.

Team Leadership: Provide guidance to subordinates, reviewing their reports and duties to ensure 

       compliance with expectations and policy requirements. Provide coaching, mentoring, schedules and directs 

       work and appraises work performance.

 

In the area of store support your responsibilities include:

 

Lead investigations into losses within CGX retail stores and micromarts, utilizing video surveillancesystems and management software to build comprehensive cases for potential prosecution and coordinate 

       with law enforcement agencies to ensure investigations meet the necessary legal standards, 

             supporting a zero-apprehension policy aimed at safeguarding personnel while effectively addressing loss 

             prevention.

For CGX Store #459-Ensure all Coast Guard, Federal (ATF), and State firearm regulations are followed; 

       FFL license remains valid and renewals submitted within 60 days to expiration; all sellers have valid 

       Virginia Firearms seller ID numbers; review and train staff per firearms SOP; conduct monthly count of 

       firearms by serial number and document the results in system; assist with walkouts when available; ensure 

       all firearms secured in the safe and/or certified firearms cases and checked in warehouse.

 

Other duties as assigned.

 

You will be evaluated for this position based on how well you meet the qualifications below. Your resume/application must demonstrate the required experience/education. Please see additional information on how your application is evaluated.

 

QUALIFICATIONS REQUIRED:

Minimum:

1.         Three (3) years of experience that demonstrates broad knowledge of basic aspects of business, such as cost of goods sold, operating profit, direct and indirect expenses, and cash handling controls.

2.         Possession of valid driver’s license and satisfactory driving record.

3.         Basic to intermediate experience with IP and/or Analog camera systems, building alarm & access control systems, and fundamental accounting principles

4.         Basic to intermediate experience using common MSFT office suite applications with specific emphasis on word processing, spreadsheets, and email applications.

5.         May be required to obtain a job specific clearance and authorization for access to various DOD websites and systems.

6.         Experience with Federal ATF and Virginia State Firearm regulations

7.         This is a white-collar position where occasional lifting of up to 20 lbs may be required.

 

Preferred (in addition to the minimum): 

1.         Associate Degree from an accredited university with emphasis in retail management

2.         Loss Prevention Certification (LPC) or Loss Prevention Qualified (LPQ) Certification

3.         Advanced Wicklander-Zulawski Certification, Certified Forensic Interviewer a plus

4.         Current holder of Virginia Firearms Seller ID number

 

USCG COMMUNITY SERVICES COMMAND COMPREHENSIVE BENEFITS: 

By choosing to work for the Coast Guard Community Services Command, you will enjoy one of the best benefit packages available anywhere. Benefit offerings are subject to applicable worker categories (Full-time, Part-time, Intermittent), location, position, and length of time in service.

Paid Annual and Sick Leave Holiday Pay Medical/Dental/Vision Insurance Flexible/Dependent Spending Account Pension Plan 401k Savings Plan Life Insurance Short Term/Long Term Disability Tuition Assistance Paid Parental Leave 

 

OTHER ESSENTIAL INFORMATION:

Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes.Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378.  Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute.Must satisfactorily complete a Federal Background check and all pre-employment requirements, which may include, but are not limited to, background checks, security clearances, drug testing, verification of employment history, and any other requirements applicable to this position. Additionally, you may be required to meet specific job-related qualifications or certifications as a condition of your employment.Applicants may not be employed in the chain of command of their relatives. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

 

HOW TO APPLY

Additional Information on how you will be evaluated:

Your resume or application must clearly demonstrate the required experience and/or education. Experience includes both paid and unpaid work, such as volunteer service through National Service programs (e.g., professional, philanthropic, religious, community, student, social, committee, sports, or internships). Volunteer work can help develop essential skills, competencies, and leadership experience that may translate directly to paid employment. Your resume is the primary tool used to assess your qualifications. Therefore, we strongly encourage you to provide clear, specific, and detailed descriptions of your experience. 

 

You MUST submit a resume or any other written format in English of your choice. It is recommended the resume clearly identifies: (1) The announcement number, title and pay band of the job you are applying for, and, (2) Information such as full name; mailing address; country of citizenship (U.S. Citizenship required OR valid authorization to work in the US); highest Federal grade or NAF pay band held with job series, title, and dates held (if applicable); a statement requiring proof of veterans’ preference by means of DD 214; education; and relevant work experience including start/end dates, supervisor’s name and phone number, salary and title, series and grade if experience was with a non-appropriated fund instrumentality of the Federal government.  You should also include a copy of your most recent performance appraisal if you are a current Federal or NAF employee.  Applications may not be sent in franked Government envelopes; applications filed in this fashion will not receive consideration.  If information is not complete, you may be excluded from consideration. The first application and/or resume submitted for a specific requisition will be considered the only submission. Any duplicate submissions to the same requisition will not be considered. The application date will be used in determining these factors. 

 

Outside Candidates: To apply, please visit our website at https://shopcgx.com and click on “Careers” at bottom of the page. Internal Candidates: Sign into ADP Workforce now. Click on Myself/Talent/Career Center. Search by location or Job Title for: 

Supervisory Business Resilience Manager (Store Support) - 6353

Centreville, VA, US

 

Equal Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race, color, religion, sexual orientation, national origin, age, disability, or marital status. 

 

PRIVACY ACT NOTICE

Authority: The U.S. Coast Guard rates applicants under the authority of Title 5 of U.S. Code, Sections 301, 1104, 1302, 2103, 3301, 3304, Executive Order 9397, and Departmental Regulations. Principal Purpose: To collect information needed to determine how well an applicant’s education and work experience qualifies them for the job they are applying for.

Routine Use: This information provided will be shared with the hiring manager and interview panel members. It may also be shared in response to a request for discovery or for appearance of a witness, information that is relevant to the subject matter involved in a pending judicial or administrative proceeding.

Disclosure: Voluntary, however, failure to disclose the requested information may result in an applicant not receiving consideration for a position in which the information is needed.

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection, and a person is not required to respond to this information unless it displays a current valid OMB control number and an expiration date. The control number for this collection is OMB 1625-0120, expiration 01/30/2025. The estimated average time to complete this application is 40 minutes. If you have any comments regarding the burden estimate you can write to U.S. Coast Guard, Community Services Command, 510 Independence Parkway, Suite 500, Chesapeake, VA 23320.