Job Title: Supervisor VR Social Media Support Job Description The Supervisor VR Social Media Support - VR Operations (Onsite Austin) role will provide leadership within our Virtual Reality (VR) Support team. This position interfaces directly with the VR gaming and app development industry. You will be required to ensure performance metrics are achieved by providing adequate development, motivation and accountability of both associates and team leaders. **A NEW CAREER POWERED BY YOU** Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ **World’s Best Workplaces** ,” “ **Best Company Culture** ,” and “ **Best Companies for Career Growth** ” awards every year? Then a Supervisor VR Social Media Support position at Concentrix is just the right place for you! As a Supervisor VR Social Media Support, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. **CAREER GROWTH AND PERSONAL DEVELOPMENT** This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. **WHAT YOU WILL DO IN THIS ROLE** + Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation + Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved + Monitors, evaluates and / or audits employee case management to include social media interactions with developers and other contact methods including chat and email + Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment + Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations + Communicate expectations to employees and provide timely updates and changes + Provide subject matter expertise in handling escalated customer calls as needed + Manage team metrics and retention goals. Participate in discussions about reasons for attrition and root cause. Team with Site Leadership to develop actions to reduce attrition where possible. Provide feedback to team members on both call coaching and other daily performance and behavioral activities + Stay current on internal work processes, policies and procedures. Attend required manager development training + Supervision of a group of associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements + Complete shift-wide projects that aim to increase productivity, quality or other KPI + Promote the Company's values through both behavior and attitude, including being an advocate for your team members + Problem-solving skills and a proactive approach to identifying and addressing developer needs + Exceptional attention to detail and understanding of nuance + Demonstrated ability to perform well in a highly dynamic, rapidly changing environment + Strong critical thinking and problem-solving skills + Ability to multitask and work independently in an unstructured environment **YOUR QUALIFICATIONS** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Supervisor VR Social Media Support role include: + Associate's degree in related field with four to six years of experience with at least one year of Progressive Management Experience preferred + Extensive personal or professional experience with video gaming, virtual reality (VR) required + Experience with data management tools including G suite, Khoros, Sprinklr, and ticketing models such as Salesforce required + Demonstrated track record of utilizing social media platforms to enhance user interaction + Established expertise in harnessing social media channels to drive audience engagement + Strong communication skills, both written and verbal + Demonstrated ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables + Demonstrated ability to mentor, coach and provide direction to a team of employees + Work well under pressure and follow through on items to completion + Willingness to work a flexible schedule + Six Sigma certification preferred. + Employment for this position will begin onsite in office starting on day 1 of employment at 11800 Alterra Pkwy Austin, TX 78758. The employment location may at any time change from this address to the downtown Austin location at 300 W 6th St, Austin, TX 7870 and all candidates must be flexible to change to employment in person onsite at this office in the future. **WHAT’S IN IT FOR YOU** One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with: + The salary for this position is $83,000.00 annually, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. + Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more + Health and wellness programs with trained partners to help promote a healthy you + Mentorship programs that support your rewarding career journey + A modern, state-of-the-art office setting with advanced technologies and a great team + Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support + Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **REIMAGINE THE BEST VERSION OF YOU!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” The deadline to apply for this position is May 19, 2025. Location: USA Austin 13011 McCallen Pass Bldg D Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)** Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: •English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) •Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf) To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) . If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .