Reports To: Hospital Manager, Medical Directors 

Job Summary: 

The role of the Supervisor Treatment Team Lead will support, lead and direct a team of RVTs, VTs, TAs, and volunteers in a professional, supportive and kind manner while recognizing the responsibilities involved in responding to client and coworker questions. The Team Leader will also work closely with the hospital’s leadership team to promote a positive hospital image and continuously strive for the betterment of our people and the hospital as a whole. The Team Leader will work full-time (40 hours/week), working closely with the hospital’s Leadership Team to promote a positive hospital image and continuously work towards the betterment of our people and the hospital as a whole. 

Duties and Responsibilities:

The following serve as examples and are not all-inclusive:

Ensures all new staff members receive orientation and adequate training. Regularly check in with new staff members with regard to training and performance management with documentation. 

Provides support, coaching/mentoring and motivation to all team members by being present on the floor for various shifts and checking in with DVMs on duty regularly.

Creates an inspiring team environment with an open communication culture.

Leveraging the strength of the collective treatment team to grow and develop one another, building a culture of continuous improvement. 

Recognize limitations of team or individual members and assess what can be done to resolve the situation proactively.

Recognizes conflict within the team and attempts to resolve it in a timely manner. Submit incident reports regarding such conflict when appropriate.

Produces schedule (Legion) and ensures an equal/fair rotation for all treatment associates. Reduces overtime through effective scheduling. 

Coordinate vacation coverage to ensure all shifts are adequately staffed and work closely with the Leadership Team to ensure appropriate coverage. Coordinate relief coverage as necessary.

Assists with interviewing and hiring new staff members for the team. Follow through with the onboarding process for new team members.

Assigns time to administrative duties in partnership with the Hospital Manager.

Attend Leadership meetings and contribute feedback and solutions while ensuring complete confidentiality. 

Listens to team members’ ideas and concerns and leads with empathy. Act as a mediator and advocate.

Assists with conducting performance reviews for team members and gathering feedback from other hospital staff members. Implements appropriate development plans with documentation.

Assists with Coach & Connect sessions with each team member quarterly or on an as-needed basis.

Assists with planning regular continuing education events for the team to be held in conjunction with regular meetings or social events whenever possible.

Update training manuals as necessary. Revise protocols, assign responsibilities to team members and recognize inefficiencies and areas for improvement.

Manage payroll timesheets (WorkDay) for team members.

Attends weekly Staff Meetings and prepares departmental breakout sessions when needed.

What VCA Canada Offers        

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!

RRSP Employer 5 % Match Program – saving for your future just got easier!

VCA Canada RRSP Student Loan - Ask us more!

A caring culture of Wellness and Appreciation!

Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!

Competitive wages and health/dental benefits!

Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)

Annual uniform allowance

Exceptional career development: there is room to grow here!

Referral Bonus Rewards

Opportunities to give back to your community through VCA initiatives

Generous personal pet care discounts

Extra perks like shopping discounts and cool wellness apps!

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VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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