The Corporate Business Office (CBO) Supervisor works closely with the respective CBO Manager. Responsible for coordinating and leading a designated area within the CBO across a multi-facility integrated healthcare delivery system; which includes all insurance billing and self-pay associated with HFHS hospitals, outpatient clinics and employed physicians. Responsible for oversight and support of the designated area of responsibility to provide timely billing processing and ensure accurate response to customers. Builds and maintains strong working relationships with departments to resolve patient inquiries. 

Insurance Billing: Supervisor is responsible for office functions related to timely, accurate and compliant billing. This includes but is not limited to: 

 Coordinating timely and accurate claims submission for adjudication 

 Coordinating and developing timely denial follow up processes and identifying solutions to prevent denials. 

 Oversee follow up to ensure all claims are resolved or responded to by the payers. 

 Monitoring and adjusting workflow processes and work queues to ensure staff are working the appropriate accounts. 

 Oversees daily operational activities including scheduling and work assignments 

 Monitors and maintains acceptable work queue volumes ,for DNB’s, Claim edits, Denials and follow up

EDUCATION AND EXPERIENCE: 

Associates degree in Business Administration, Accounting, or related field preferred.Two years of experience with healthcare accounts receivable required. Knowledge of best practices related to revenue cycle operations and day-to-day functionality. Knowledge of CPT and diagnosis coding and Third Party billing regulations preferred. Experience at a large, complex, integrated healthcare organization preferred. Experience with insurance billing, patient accounting systems and other related applications preferred. Communication skills and the ability to interact effectively with staff. Ability to manage, coordinates, and leads simultaneously. Ability to estimate time frames and meet projected deadlines. Ability to work with a variety of individuals in executive, managerial and staff level positions. Ability to work independently. Ability to understand and lead change. Goal oriented, exceptional interpersonal skills, change management and political skill. Additional Information Organization: Corporate Services Department: CBO Insurance Recovery - HB Shift: Day Job Union Code: Not Applicable