**About Us** Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: + We serve faithfully by doing what's right with a joyful heart. + We never settle by constantly striving for better. + We are in it together by supporting one another and those we serve. + We make an impact by taking initiative and delivering exceptional experience. **Benefits** Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: + Eligibility on day 1 for all benefits + Dollar-for-dollar 401(k) match, up to 5% + Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more + Immediate access to time off benefits At Baylor Scott & White Health, your well-being is our top priority. Note: Benefits may vary based on position type and/or level **Job Summary** The Supervisor of Information Services II manages a technical team. This role involves planning, directing, and coordinating assignments and projects. **Essential Functions of the Role** + Is accountable for technical efforts and team lead responsibilities. This includes applying technical development, design, testing, implementation, and production help. + Tracks requests from users and ensures effectiveness and timeliness of completion by personnel. + Makes appropriate recommendations and resolves problems identified. + Provides consultative services to assigned areas and acts as a liaison between the department, users, and other personnel. Attends meetings to represent the department. + Ensures the quality of and measures the effectiveness of customer service. + Assists in gathering information for the budget process as well as forecasts needs and costs associated with the process. + Designs and implements on-going training for personnel to ensure their proficiency. **Key Success Factors** + Knowledge of project management processes preferred. + Must have exceptional communication skills to listen, provide appropriate feedback, and escalate if necessary. + Must have at least three years of IT/IS experience, or supervisory experience in another area. **Belonging Statement** We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve. **QUALIFICATIONS** + EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification + EXPERIENCE - 4 Years of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.