Manages, directs and coordinates one or more segments of the organization's day-to-day operations in a nonmanufacturing environment/industry. Manages the development, implementation and enhancement of operating policies, processes and procedures that affect the organization's short- and long-range goals and strategies. Plans and coordinates operations and special projects in multiple areas (e.g., short- to long-term planning, joint ventures, business development, internal communications, budgeting). Responsibilities are typically diverse and vary according to the organization's changing needs; this discipline is not typically classified into a single Function (e.g.,  Engineering, Finance, Human Resources). Supervises the daily activities of a small to medium-sized, routine business or technical support, and/or production team and is accountable for the results of the team. Sets priorities for the team to ensure task completion, coordinates work activities with other supervisors.  Solves problems based on practice and precedent. Decisions are guided by policies, procedures and the local business plan; receives guidance and oversight from manager. Trains team members and provides input to employee performance evaluations. Typically does not spend more than 20% of time performing the work supervised

Qualifications:

Bachelor’s degree in any fieldMust have excellent written and verbal communications skills and the ability to effectively collaborate across all levels of the organizationProven success at managing changeStrong organizational, prioritization and delegation skillsProven problem solving and analytical skillsDetail oriented and project management skillsSales/After Sales/Retention experience or background is requiredMust not have any performance or disciplinary issues in the past 12 monthsRELA 1.0 Graduate is an advantage but not require

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