Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job Description

Join Thermo Fisher Scientific Inc. as a Supervisor Export Customer Service, guiding a team to ensure top-notch, export-compliant customer experiences. This role in France allows you to influence our service operations.

Key Responsibilities:Lead and manage a team of Export Customer Service Specialists, ensuring top-tier performance and outstanding customer service.Conduct regular performance reviews and mentorship sessions, addressing any challenges proactively.Stay updated on foreign export/import regulations and procedures, ensuring compliance and timely customs clearance.Ensure adherence to IATA Dangerous Goods Regulations.Coordinate work schedules and team sizes to avoid task backlogs, working closely with the resource analyst and other managers.Coordinate holiday and sickness absences to maintain efficient team performance.Collaborate effectively with the Customer Service Manager and other supervisors to cultivate a cohesive team culture, guaranteeing smooth support among teams.Collaborate with the Training and Quality team to implement effective mentoring and development plans.Participate in recruitment and selection processes to build a strong team.Maintain a positive work environment, upholding the dignity and respect of all team members.Ensure all customer requests are processed within agreed SLAs, tracked with clear critical metrics, and completed accurately.Drive continuous improvement initiatives to improve customer quality and team efficiency.Analyze customer service happiness metrics and implement strategies to enhance customer experience.Minimum Requirements/Qualifications:Bachelor’s degree or a minimum of 5 years of experience in export customer service or export shipping.Proven track record of managing or supervising people for a minimum of 2-3 years.Experience in diverse cultural environments.Strong mentorship and people development skills (Non-negotiable).Demonstrated success in service delivery within a high-volume service environment (Non-negotiable).Willingness to travel for customer visits, training events, and sales meetings, including overnight stays.Experience in process development and improvement.Adherence to company policies and 4i values (Non-negotiable).Effective communication skills, both written and verbal (Non-negotiable).Strong organizational skills for managing people and processes proactively (Non-negotiable).Ability to positively influence team members, colleagues, and customers professionally.Professional presentation and approach when interacting with customers and key collaborators.Ability to travel internationally at short notice (Non-negotiable).

At Thermo Fisher Scientific, we cultivate a cooperative and diverse atmosphere, motivating our team members to excel. Come aboard and become a member of a group that prioritizes creativity, excellence, and efficiency to deliver exceptional customer service!