Supervisor Call Center ventas Location: Mexico City, MX, 11810 Requisition ID: 17041 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com . **Acerca del Cargo** Gestionar a su equipo de trabajo, para la consecución de objetivos de venta a través de estrategias efectivas. **Responsibilidades** + Supervisar al recurso humano que participan en el proceso de venta. + Fijación de objetivos y metas de ventas. + Cumplimiento de métricas e indicadores meta. + Realizar monitoreo de KPIs relacionados a la operación. + Conocimiento profundo de los productos y servicios a su cargo. + Establecer planes de mejora continua para el cumplimiento de metas. + Reporteria y presentación de resultados. + Apoyar y capacitar al equipo de trabajo. **Requisitos** + Licenciatura en Marketing, Ventas y/o areas afines. + 3 a 5 años de experiencia como supervisor de televentas y/o supervisor call center ventas. + Experiencia en reporteria, preparación de presentaciones y análisis de datos. + Manejo de Office a nivel Avanzado. + Manejo de métricas operativas de ventas, análisis de información. **Habilidades** + Liderazgo. + Comunicación asertiva + Orientación al cliente + Habilidades en ventas\#LI-AH Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. For more information, please visit www.brightstarlottery.com . IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.