Full-time, Days/Eves

Office Hours are M-Th 8a-8p, F 8a-4p
Evening shifts may be required

80 hrs/2 weeks

General Summary

Supervises business office and other administrative functions of the outpatient behavioral health clinic. Supervises business office personnel to include recruiting, orientation, training, performance evaluation and counseling. Performs administrative duties of a general nature.

Duties and Responsibilities

Essential Functions:

Coordinates and integrates services within WellSpan Philhaven with other departments/service lines/entities and with the System's primary functions. Participates in the selection of outside services, if needed. Continuously assesses and improves WellSpan Philhaven's performance. Maintains appropriate quality control/assessment programs (if applicable). Actively utilizes improvement strategies/tools to positively impact all aspects of outpatient clinic operations. Under the direction of operational leadership, manages all on-site activities in such a way that promotes the satisfaction and welfare of the patients visiting the site. Facilitates the purchasing of supplies, pharmaceuticals and office goods by working collaboratively with materials management. Assists in selection of outside services; resolves issues related to services provided by outside vendors. Works in partnership with senior clinic manager and lead physician to solve problems, resolve conflicts and enhance operations, quality and safety. Includes safety reporting, customer complaints and IT issues. Communicates operational issues to senior clinic manager to obtain timely and effective resolution. Promotes reporting of events and tracks trends to identify potential improvement opportunities. Follows established service recovery protocols; trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed. Prepares and maintains staff work schedules. Performs payroll and other financial functions. Assists senior clinic manager with strategic planning, including development and implementation of action plans related to WellSpan Philhaven Objectives.

Common Expectations:

Recommends staffing levels, selects and assigns staff, evaluates performance, evaluates/tests competencies (as applicable), provides orientation, training and continuing education of staff, and initiates or makes recommendations for personnel actions. Assists in the development of the annual budget for the clinic. Responsible for monitoring expenditures at the facility, looking for cost containment opportunities by promoting efficient utilization of staff and services. May perform financial analysis for budget variances. When applicable, works cooperatively with site/department/entity leaders by providing input into annual performance reviews of facility staff. Assists in developing, establishing, and the implementing goals, objectives, policies and procedures which guide and support successful provisions of service. Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required. Serves as a positive role model. Assists in compiling and analyzing data for special reports to assess operational and financial performance as well as identify and correct trends that negatively impact the practice. Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards. Maintains professional growth and development. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Minimum Education:

High School Diploma or GED Required Associates Degree Preferred

Work Experience:

1 year Relevant experience. Required and Supervisory experience. Required and Demonstrated experience in employee supervision. Required Physician/mental health office experience. Preferred You’re unique and you belong here.

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