AGS is looking for a Supervisor to work in El Paso, TX. The Supervisor or Lieutenant is responsible for supervising detention officer staff to ensure the safety and security of detainees in custody, staff, and visitors, and maintaining order in the facility. The Supervisor acts in accordance with the highest ethical standards always and conducts all duties in a spirit of fairness and integrity. They train new officers, conduct performance evaluations on new hires during on-the-job training, and they resolve conflicts. They also ensure all records and logbooks are updated correctly and maintained. The supervisor responds to emergencies and ensures compliance with facility policies and procedures. To join our team of outstanding professionals, apply today! Responsibilities Ensures the facility is secure, safe, and and sanitary through inspections conducted each shift for all areas of responsibility. Directs and evaluates the work of detention officers, assigns tasks, monitors performance, ensures posts are filled and that officers understand post requirements. Conducts post inspections, ensures officers uniforms are compliant with policy, that the officer is trained for the post, and that the post is orderly and clean. Corrects discrepancies on the spot as appropriate. Reports major performance discrepancies to the Shift Commander. Conducts facility inspections during each shift specifically looking for tampering, potential breaches, safety and security concerns. Coordinates and ensures counts are cleared and accurate. Oversees detainee activities, maintains discipline and resolves conflicts. Assigns officers to specific posts, ensuring adequate staffing levels, and provides guidance and support. Leads inspections, shakedowns, and detainee searches. In coordination with facility leadership helps coordinate mock emergency drills. Responds to emergencies and provides direction to officers responding. Monitors all facility activities to ensure compliance with policies and procedures. Monitors equipment and security systems. Enforces rules and regulations and maintains order. Responsible for assuring consistent delivery of service regardless of shift or location, for taking immediate action to correct problems detected and for responding whenever called upon Hands on monitoring of shift activities to ensure there is no officer clustering, standing around, or on inactive posts - officers are utilized across the campus to fill all operational needs Coaches staff on verbal judo/de-escalation techniques to ensure minimal uses of force Ensures all incidents are appropriately documented and officer reports are reviewed for accuracy, grammar, and spelling prior to being submitted with final incident packages. Reports any emergency to the Shift Commander Documents incidents with complete and accurate reports. Oversee the review the sign-in/out sheets to ensure proper timekeeping by Detention Officers. Oversees the break schedules and ensuring that all Detention Officers receive breaks and proper relief. Assists Detention Officers in dealing with any incident of disturbance or lack of cooperation from a detainee. Administers first aid/CPR if needed to detainees, staff, or visitors Maintains safety and security of all facility operations. Qualifications US citizen or a person lawfully admitted into the United States for permanent residence and have resided in the U.S. for the last five years Possess a high school diploma or equivalent (GED), associate or bachelor’s degree is preferred Obtain and maintain a DHS/ICE government clearance Pass a medical examination and meet health requirements, including drug screens. At least 25 years of age Possess a valid state driver's license Must have a minimum of two years of experience as a detention officer and two years of successful experience in supervision in a secure detention or correctional facility The two-year requirement may be satisfied by completion of a career development program that includes work-related experience, training, or college credits at a level of achievement equivalent to the basic requirement Knowledge and skills in ensuring maximum level of safety and security to protect detainees, staff and facility from fire, security breaches, while ensuring operation within established facility rules Ability to greet and deal tactfully with the public. Shall be literate and able to interpret printed rules and regulations, detailed written orders, training instructions and materials, and be able to compose written and oral reports Must exercise good judgment, courage, alertness, an even temperament, and render satisfactory performance through his/her responsibilities Ability to maintain poise and self-control during situations that involve mental stress, such as fires, explosions, disturbances and building evacuations. Maintain a professional personal appearance and calm demeanor, and confidentiality. Possess a high degree of integrity and accountability. Demonstrate an ability to work with a diverse population of people. Maintain current/physical residency in the continental United States Shall possess in depth knowledge of ICE/ERO detention program objectives, policies, procedures, and requirements for managing a secure detention facility. Shall have in depth working knowledge of ICE National Detention Standards. Must demonstrate excellent verbal and written communications skills. Ability to review and correct officer reports for spelling/grammar prior to submitting with investigation packages. Adept at using a computer for writing reports and sending and receiving correspondence. Ability to prepare reports and other documents for internal and external use. Willing and able to work any shift (including overnight) and any day (including holidays and weekends). Job ID 2025-18549 Work Type On-Site Company Description Work Where it Matters AGS, an Akima company, is not just another federal security solutions contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At AGS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. For our shareholders, AGS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. For our government customers, AGS delivers the people, equipment, and processes that safeguard federal buildings, military bases, and detention centers while supporting customers’ complex missions. As an AGS employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.