Job Title: Supervisor, WFM Job Description The Supervisor WFM, will be responsible for the supervision of the Real-Time team. This position will maintain the internal policies and procedures, support operations and RTA analysts in identifying trends, providing input on metric improvements, including forecast versus actuals. **Responsibilities:** • Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization. • Manage and lead the Real Time Analysts providing coach and feedback on a weekly basis. • Active participation on the Forecast and Capacity plan meetings. • Lead Real time, Analytics and Reporting processes. • Implement strategic planning processes and share best practices inside the teams • Guarantee the accuracy of all WFM processes • Provide climate actions to guarantee a work environment connected to the CNX values. • Guarantee that all WFM members are compliant with WFMU. Location: MEX Santiago de Querétaro - Prol. Bernardo Quintana Sur 302 Lt. 10 Fracc, piso 2, Centro Sur Language Requirements: English (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**