Job Title: Supervisor, Training & Quality. Job Description The Supervisor, Training & Quality is responsible for assisting with the analysis, scheduling and implementation of all classroom training and Transactional Monitoring in support of assigned client programs to ensure superior workforce preparation. They will support Transactional Monitoring clients with multiple programs or lines of business which can be across multiple sites/geos. This includes supervising the Evaluators and Trainers who support their assigned portfolio. This position cultivates client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department. Career Path Policies: The game-changers must have the approval of his or her immediate supervisor to apply for the call. •Required tenure: 6 months. •Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average). •Must not have active disciplinary actions. •The game-changer may participate in only one process at a time. •Comply with the learning paths of the Corporate University. •Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call. •If it is necessary to launch the same call for applications several times, the not selected game-changer will not be able to apply for the same position in the following 2 months. •The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it. •Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform. The Supervisor, Training & Quality is responsible for assisting with the analysis, scheduling and implementation of all classroom training and Transactional Monitoring in support of assigned client programs to ensure superior workforce preparation. They will support Transactional Monitoring clients with multiple programs or lines of business which can be across multiple sites/geos. This includes supervising the Evaluators and Trainers who support their assigned portfolio. This position cultivates client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department. Career Path Policies: The game-changers must have the approval of his or her immediate supervisor to apply for the call. •Required tenure: 6 months. •Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average). •Must not have active disciplinary actions. •The game-changer may participate in only one process at a time. •Comply with the learning paths of the Corporate University. •Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call. •If it is necessary to launch the same call for applications several times, the not selected game-changer will not be able to apply for the same position in the following 2 months. •The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it. •Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform. Location: COL Medellin - Fabricato - Cra. 50 #38a-185, Rincon Santos, Bello, Antioquia Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**