Sentara Health is seeking to hire a qualified individual to join our team as a Supervisor, Telecommunication for our after-hours answering services.

Position Status: Hiring for full-time evening/night shifts - shifts will rotate and shifts will be determined.

Position Location: Remote, but must come on-site at Sentara Independence - Virginia Beach, VA or Rockingham Atrium - Harrisonburg, VA as needed.

Overview

Supervises the daily operation of the Communication Assistants and the Physicians Liaisons. The supervisor provides direction to a team; hires, terminates and evaluates staff; prepares employee schedules; maintains employee records for attendance and performance; provides daily monitoring, coaching and feedback to staff. The Call Center supervisor analyzes performance using state of the art communication technologies such as CMS, ACD as well as other monitoring tools. Identifies opportunities for improvement, recommends solutions, and implements recommendations to maximize effectiveness of the team. Arranges for and conducts team meetings and training.

Bachelor's Level Degree preferred. Understanding of Hospital departments/units and the health care profession preferred. Call reporting applications preferred.

Education

High school diploma or equivalent required

Certification/Licensure

No specific certification or licensure requirements

Experience

Call center - 2 years required

Supervisory experience - 2 years required

911 dispatch experience highly preferred

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$80,204.80-$133,681.60. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.