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The Department of Surgery has an exciting opportunity for a Supervisor, Surgical Scheduling position. The incumbent for Cardiothoracic Surgery serves as liaison between physicians, medical staff, and other departments to facilitate smooth scheduling and coordination of surgical procedures. Additionally, the Supervisor, Surgical Scheduling oversees surgical scheduling staff to ensure excellent patient service and scheduling accuracy.

CORE JOB FUNCTIONS                                                                                           

Supervises and trains surgical scheduling staff and prepares performance reports.

Creates and maintains daily schedule and completes edits.

Completes necessary paperwork prior to pre-op appointments and monitors cancellations.

Obtains referrals and authorizations.

Coordinates pre-op testing and ensures that results are available prior to surgical procedure.

Informs patients regarding activities that will take place during visit and provides pamphlets to appropriate surgical facility.

Informs patient of their financial responsibility and responds to and resolves any disagreements.

Ensures charge capture of billable services through the use of schedules, operative reports, and system inquiries.

Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                        

High School Diploma or equivalent required

Minimum 5 years of relevant experience

DEPARTMENT ADDENDUM

Department Specific Functions

 Supervise scheduling staff, she / he will oversee daily activities of surgery schedulers, ensuring tasks are performed accurately and efficiently.  Will be responsible for on boarding and training, new scheduling staff and provide ongoing education on protocols, systems, and communication.  Will be responsible for performance evaluations and provide feedback/coaching as needed.  Create staffing schedules, ensure adequate coverage and handle time-off requests. Coordinate with OR, surgeons and departments, will attend weekly department meetings. Manage last-minute changes, handle cancelations and urgent cases. Ensure proper communication / education has been provided to patients on their surgical procedures. Will make sure CIV processes authorizations in a timely manner and will assist as needed when demand is high. Will ensure that any peer to peer needed is scheduled with providers.  Other duties as assigned.

Department Specific Qualifications                                                                 

Education:

High School Diploma or equivalent

Certification and Licensing:

Not Applicable

Experience:

1-3 years of experience in similar roll.

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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