Under the direction of the Manager of Spa and Pool Services, the Supervisor Salon provides leadership, direction and supervision of their team in the daily operations of the Hotel’s beauty and wellness operations, including, but not limited to, guest experience, haircare, nail care and Salon facilities upkeep. Works closely with upper management to direct and mentor a team, optimize merchandise and service selections while maximizing Best in Class service, resulting in continued sales profit. Additional responsibilities include marketing, operational excellence, exceeding financial obligations and strong vendor relationships, as well as ensuring clean, sanitary and safe environment and services for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.Essential Duties And Responsibilities

1. Leads and supervises hair and nail care areas of Spa Operation Department’s business plan that support enterprise initiatives, enhance guest experience, financial planning and profits, team member development, effective schedules, retention strategies, and operational excellence.

2. Assists with creating an environment that motivates team members to collaborate, learn, perform, and develop their skills.  Develops high-performing team through thoughtful team member professional development, effective timely performance assessments and productive workflow processes.  Identifies and provides feedback on objectives, assesses performance and service excellence.  Creates compliance culture and fosters environment where team members feel empowered to report potential violations and/or misconduct.  Promotes excellent guest/team member relationships by reacting promptly, efficiently, and courteously to all guest and team member concerns.  
3. Collaborates with Department upper management in the ongoing development and positioning of Salon offerings in terms of overall concept definition, philosophy, service and product offerings.  Reviews and refreshes product offering in line with current guest and industry global trends – anticipates and sets future trends.
4. Maintains a high-performance work environment and provides leadership throughout areas of responsibility to ensure optimum internal and external partner relationships. Works collaborative with departments to create unique events and promotions to attract high-level Casino guests.  Proactively identifies various market opportunities; makes recommendations to Director/Manager regarding visual, branding and marketing strategies.
5. Assists with annual budget and forecast for Director/Manager.  Assists with Inventory, Revenue and Margin Management related to hair and nail care.
6. Models and ensure team members uphold enterprise and Department policies and procedures as well as Standard Operating Procedures.  Oversee day-to-day operations including product receiving, fulfillment, training/certification requirements, and policy and procedure compliance.
7. Oversees cleanliness, health and safety of all Spa facilities, hair and nail care, and dispensary for professional Spa products.

8. Performs other duties as assigned to support the efficient operation of the department.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

Education, Experience And Qualifications    High School Diploma or GED required. 
    Bachelor’s degree from an accredited college or university preferred, or accredited trade school Certificate in related field preferred.
    Minimum three (3) years of Salon experience required.
    Minimum one (1) year supervisory/management experience in Salon industry preferred.Knowledge, Skills And Abilities (Ksa)     Must have the ability to communicate verbally across all levels of the enterprise.
    Must have good presentation skills.
    Must have excellent writing skills and strong computers skills covering Microsoft Office applications as well as all compliance applications.Licenses, Certifications And Registrations     At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
    Professional license in Cosmetology within California preferred.
    No Driving Responsibilities: Role does not require a driver’s license or insurance. Physical Requirements/ Working Conditions – Environment

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

Primary work environment is in a climate-controlled office setting.

Work requires travel to attend meetings, trade shows, and conferences.

Incumbents may be required to work evening, weekend and holiday shifts.

Must be able to work in a fast-paced, high-demand environment.

Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.

Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.

Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.

Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

The employee may be exposed to fumes or airborne particles including secondhand smoke.

 Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

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