Job Description

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Foster a positive, collaborative, creative attitude across the team to ensure the operation provides superlative customer serviceSupervise the day-to-day activities of the team and ensure they have the information, tools and resources needed to perform their jobs efficiently and effectivelyCoordinate and oversee production assignments; Workday approvals, authorization of overtime; coordination of vacations and other leaves; and support of other operationsCoach, train, and mentor staff to promote personal growth and learning within the department.Resolve any conflicts, complaints, or feedback from staff, escalating to a manager, as necessary.Ensure the Rentals Desk team adheres to operational proceduresIdentify and report further opportunities for operational excellenceAssign customer bookings to Rentals Desk StaffAssist with general software and process training for department staffOversee and assist with check-ins and check-outs of equipment packages in inventory control software by other department staffTrack customer bookings and ensure that customers adhere to the scheduleReceive and appropriately distribute order documents from the CSR department to warehouse floor staffUpdate order management database to reflect current state of orders to shipEnsure accurate amendment of orders that are shippingWork with customers and floor staff to produce accurate return listsDiligently apply manual return transaction records to the correct orders in inventory control softwareGenerate, distribute, and collect appropriate documents for digital signatureWork with the Inventory team to correct inventory discrepancies as they ariseOversee and assist with digital uploading of manual paperworkTrack and manage archival of physical paperwork (including offsite storage)Assist in additional Client Service duties where possible, including expendablesComply with all WorkSafe requirementsReduce costs whenever and wherever possibleMaintain confidential and sensitive informationPerform other duties as required

Qualifications:

Exceptional customer service skillsKnowledge of lighting and grip equipmentMinimum 2 years related industry experience, preferredExperience leading a team, preferredExcellent communication skillsProficient in Microsoft OfficeExperienced with inventory control systems, knowledge of RTPro considered an assetExperience with project management platforms Trello and Skedda considered an assetDemonstrated ability to work well autonomously and in a team environmentStrong organizational and time management skills with careful attention to detailAble to multi-task and focus in a fast-paced environmentAbility and willingness to delegate tasks, take initiative and leadWilling to work after-hours, as necessary

Base Pay Range

31.18 - 42.87

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt Rentals offers generous benefits including health, dental, vision, life insurance, wellbeing, and a retirement plan with employer matching contributions in accordance with Sunbelt’s plans, policies, and applicable agreements (unless specified in a collective bargaining agreement).

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.