Job Title:

Supervisor, Planning & Scheduling

Job Description

The Supervisor WFM, will be responsible for the supervision of the Real-Time team This position will maintain the internal policies and procedures, support operations and RTA analysts in identifying trends, providing input on metric improvements, including forecast versus actuals. KEY ACCOUNTABILITIES Ensures the successful delivery of WFM support and acts as a liaison between Global and Local Teams for Planning and Scheduling Processes.   

• Manage and lead the Real Time Analysts providing coach and feedback on a weekly basis. 

• Active participation on the Forecast and Capacity plan meetings.

• Lead Real time, Analytics and Reporting processes. 

• Implement strategic planning processes and share best practices inside the teams

• Guarantee the accuracy of all WFM processes 

• Provide climate actions to guarantee a work environment connected to the CNX values.  • Guarantee that all WFM member are compliance with WFMU.

Career Path Policies:

The game-changers must have the approval of his or her immediate supervisor to apply for the call.

•Required tenure: 6 months.

•Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).

•Must not have active disciplinary actions.

•The game-changer may participate in only one process at a time.

•Comply with the learning paths of the Corporate University.

•Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.

•If it is necessary to launch the same call for applications several times, the not selected game-changer will not be able to apply for the same position in the following 2 months.

•The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it.

•Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.

Location:

COL Bogota - Mallplaza - Avenida Calle 19 # 28 - 80

Language Requirements:

English

Time Type:

Full time

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