**Current Saint Francis Employees - Please click HERE (http://www.myworkday.com/saintfrancis/d/task/3005$4482.htmld)** **to login and apply.** Full Time Job Summary: Responsible for the overall supervision of pre-analytical and customer service aspects of the laboratory. Supervises laboratory staff performing phlebotomy, patient registration and specimen processing. Minimum Education: Baccalaureate degree from an accredited college or university preferred. Licensure, Registration and/or Certification: None. Work Experience: 1 year laboratory-related experience. Knowledge, Skills and Abilities: Demonstrated skills in interpersonal relations, delegation and planning. Demonstrated ability to work efficiently, independently and to coordinate activities of others. Effective communication skills and leadership qualities. Experience with word processing, spreadsheet, and database computer application. Essential Functions and Responsibilities: Assumes responsibilities for the daily operation of the pre-analytical areas of the laboratory. Assures quality and accuracy throughout the pre-analytical systems of the laboratory (specimen collection, processing, transport and patient registration). Oversees point of care testing performed by lab support employees. Develops customer service standards and trains/monitors staff to deliver excellent customer service. Handles customer complaints, investigates and solves complex problems. Supervises personnel and staffing assignments in the department. Interviews prospective employees and makes recommendations on hiring. Evaluates employee performance in a constructive manner, disciplines fairly and recommends compensation to the laboratory manager or director. Writes, reviews, and updates procedure manuals; maintains the department in conformance with regulatory demands. Plans for the present and future needs of the department with regard to equipment, staff and supplies. Decision Making: Independent judgment in making decisions from many diversified alternatives that are subject to general review in final stages only. Working Relationships: Direct supervision of others - No. of people supervised: (15-20). Prepares and gives performance evaluations. Works directly with patients and/or customers. Works with internal/external customers. Works with other healthcare professionals and staff. Works frequently with individuals at director level or above. Special Job Dimensions: None. Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties. Clinical Laboratory - Muskogee Campus Location: Muskogee, Oklahoma 74401 **EOE Protected Veterans/Disability**