Supervisor, II Account
U.S. Xpress, Inc
Primary Position Purpose:
This position is responsible for supervising and developing all drivers for assigned accounts; addressing customer service issues or complaints; and all shipments to meet the customer’s needs and demands. Provides best course of action solutions for problem resolution on a daily basis to improve customer satisfaction, retention, utilization, and safety.
Position Functions:
• Proactively promote safety metrics and key performance indicators around service pickup %, deadhead %, assignments per week, and any other metric essential for the organization’s objectives.
• Supervises driver performance to ensure proper balance is achieved with business needs and driver needs.
• Utilize High Performance Coaching to proactively coach drivers on performance or behavior expectations.
• Ensure the highest level of service for U.S. Xpress customers by effectively managing expectations and commitments through strong relationships and proactive communication.
• Maximize company profitability and revenue through appropriate equipment utilization.
• Ensure win/win scenarios that result in both high driver and customer satisfaction and loyalty.
• Utilize effective communication to handle sensitive issues, difficult conversations, and/or driver disputes.
• Effectively plan driver loads based on availability (PTA) and ensure drivers and equipment are performing as necessary to provide on-time service.
• Coordinate with drivers on physicals and random drug screens as well as CDL renewal deadlines based on Safety Department tracking and correspondence.
• Utilize systems such as AS400 and XPM for various tasks to ensure maximum departmental productivity.
• Collaborate with other operational and support departments on various tasks.
• Yard duties as assigned.
• Proactively work to assist others in achieving the organization’s objectives.
• Collaborate with all levels of the organization to harness the collective intelligence of the workforce.
• Build credibility and trust among managed employees by providing prompt and constructive feedback or positive reinforcement.
• Proactively work to assist others in achieving the organization’s objectives.
This position is responsible for supervising and developing all drivers for assigned accounts; addressing customer service issues or complaints; and all shipments to meet the customer’s needs and demands. Provides best course of action solutions for problem resolution on a daily basis to improve customer satisfaction, retention, utilization, and safety.
Position Functions:
• Proactively promote safety metrics and key performance indicators around service pickup %, deadhead %, assignments per week, and any other metric essential for the organization’s objectives.
• Supervises driver performance to ensure proper balance is achieved with business needs and driver needs.
• Utilize High Performance Coaching to proactively coach drivers on performance or behavior expectations.
• Ensure the highest level of service for U.S. Xpress customers by effectively managing expectations and commitments through strong relationships and proactive communication.
• Maximize company profitability and revenue through appropriate equipment utilization.
• Ensure win/win scenarios that result in both high driver and customer satisfaction and loyalty.
• Utilize effective communication to handle sensitive issues, difficult conversations, and/or driver disputes.
• Effectively plan driver loads based on availability (PTA) and ensure drivers and equipment are performing as necessary to provide on-time service.
• Coordinate with drivers on physicals and random drug screens as well as CDL renewal deadlines based on Safety Department tracking and correspondence.
• Utilize systems such as AS400 and XPM for various tasks to ensure maximum departmental productivity.
• Collaborate with other operational and support departments on various tasks.
• Yard duties as assigned.
• Proactively work to assist others in achieving the organization’s objectives.
• Collaborate with all levels of the organization to harness the collective intelligence of the workforce.
• Build credibility and trust among managed employees by providing prompt and constructive feedback or positive reinforcement.
• Proactively work to assist others in achieving the organization’s objectives.
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