REQ13151 Supervisor, Front Desk (Open Date: 15/08/2025)

POSITION SUMMARY:

(describe the purpose of the position in 3-5 sentences)

The Supervisor, Front Desk is responsible for supervising the daily operations of the Front Desk to ensure that the set company’s standard are adhered to.

PRIMARY RESPONSIBILITIES:

(please list 5-10 essential duties in a simple, clear & concise manner)

Assist in the management, coaching and development of Front Desk staff to ensure competency and delivering of excellence service. This includes conducting performance reviews and counselling in accordance with the company’s Performance Management System.Exhibit exceptional customer service at all times to both guests and fellow employees when communicating instruction, information or advice ensuring the information is received in a timely manner and understood.Contribute to the maximization of revenue by “upselling” rooms where appropriate to guests.To assist the Front Office Assistant Manager and Front Office Manager in managing the department according to the established standards.Prepare, administer and compile reports as required in an accurate and timely manner.Ensuring the effective resolution of any issues encountered by a guest to ensure.Assist the Assistant Manager, Front Desk with administrative duties as required.To handle guest enquiry in a courteous and efficient manner and report guest complaints or problem to Manager if necessary.To ensure the Front Desk Assistant Manager and Front Services Manager are updated of any relevant feedback from guests or other departments.Adhere to all company policies and proceduresReport accidents, injuries, unsafe work conditions and /or security issues to the superiorPerform other reasonable job duties as assigned by superiors from time to time