Supervisor, Credit and Collections – Santa Ana, Costa Rica

Does playing a vital role in business growth sound exciting to you?  Would you like to work for a global company in Money Transfer that believes when money moves, better things can happen? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union as a Supervisor, Credit and Collections.

Western Union powers your pursuit.

You will be responsible for operational results, people management, and business relationships for their team. 

Role Responsibilities

Responsible for the day-to-day operations of a team of representatives that contact agents to determine reason for payment delinquency and obtain payment commitment by placing outbound calls and email interactions. Coordinates work activities to achieve the volume expected to meet operational requirements. Recognizes and recommends operational improvements. Responsible for the day-to-day application of organizational policies and procedures. Plans, directs, supervises, and evaluates workflow. Must monitor performance of staff members according to established monitoring standards. Involved in hiring decisions and conducting performance appraisals. Protect losses by collecting them on timely basis, keeping agents active. Responsible for the day-to-day application of organizational policies and procedures. Make decisions based on procedures and take in consideration agent history and current situation. Escalating issues when considered necessary to upper management. Managing Stakeholder relationship with Business, Product, Risk, IT-Ops, Accounting and functional areas. Set, enforce and meet specific operational performance goals and standards such as timelines, KPIs and quality standards. Reporting of KPIs and Operational objectives to stakeholders.

Role Requirements

Fluency in English with outstanding verbal, writing, and listening skills English (C1, C2). Bachelor’s degree in business administration / finance and 2 or more years’ experience in leading and effectively managing teams required. Demonstrated leadership experience with strict deadlines and performance metrics. Strong communication skills, self-motivation, results-oriented approach, proven ability to work cross functionally. Ability to manage complex business scenarios, conflict-resolution, propose innovative solutions while maintaining healthy long-lasting business relationships. Desired with experience in automation & continuous improvement projects, and data analytics.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

Asociación Solidarista In-house company doctor services Transportation services options Referral Program award Employee Resource Groups (ERG) and committees to volunteer with Pan American Medical and Life insurance Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-GGC #LI-Hybrid

Estimated Job Posting End Date:

08-21-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.