Job Summary
The Supervisor, Collections serves as the frontline leader within the collections team, responsible for managing daily operations, guiding team members, and ensuring compliance with established procedures and regulations. This role focuses on improving cash flow, minimizing bad debt, and maintaining positive client relationships. While providing hands-on support, the Supervisor collaborates with internal departments to address payment issues, resolves escalated accounts, and monitors team performance.
As a Supervisor, Collections at Community Health Systems (CHS) - SSC Sarasota, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including medical insurance, dental insurance, vision insurance, PTO, 401K, sick time, holidays, and bonus where eligible.
Essential Functions:
Supervises daily activities of the collections team, ensuring compliance with organizational policies, procedures, and regulatory guidelines. Monitors and evaluates team performance, providing regular feedback, coaching, and training to meet individual and departmental goals. Develops and implements collection strategies to reduce delinquency and improve cash flow. Reviews and resolves escalated accounts or disputes, coordinating with internal departments and external clients as necessary. Ensures accurate documentation and maintenance of records related to collections, payments, and account resolutions in accordance with organizational and regulatory standards. Analyzes collection data to identify trends, opportunities, and areas for improvement, preparing detailed reports for management. Participates in hiring, onboarding, and training new team members to ensure a high-performing and compliant workforce. Collaborates with internal stakeholders, such as billing, customer service, and legal, to address and resolve payment or account issues. Contributes to the development of policies and procedures related to collections, recommending changes to enhance efficiency and effectiveness. Performs other duties as assigned. Complies with all policies and standards.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required: Education: H.S. Diploma or GED Experience: 3-5 years of experience in collections, accounts receivable, or a related field Preferred: Education: Associate’s Degree in Finance, Business Administration, or a related field Experience: 1-2 years of supervisory or team leadership experience
Knowledge, Skills and Abilities:
Strong understanding of collections processes, regulations, and compliance standards. Proficiency in collections software and financial systems. Excellent communication and interpersonal skills to interact with team members, clients, and stakeholders effectively. Strong analytical and problem-solving skills with the ability to resolve complex issues. Demonstrated ability to lead, coach, and motivate a team to achieve performance goals. High level of attention to detail and organizational skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.
The Sarasota SSC operates in support of our hospitals and patients and our commitment is to provide them with exemplary revenue cycle services defined by outstanding customer service and superior revenue cycle performance. SSC Sarasota supports facilities located primarily in Florida, Georgia, Indiana, and Pennsylvania.
Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.
INDSSFLRCSC