Overview As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home. It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you? Showing Up Somatus Strong We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make: Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say. Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more. Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients’ lives or our partners’ best interests. Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions. Tenacity: We see challenges as opportunities for growth and improvement — especially when new solutions will make a difference for our patients and partners. Showing Up for You We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including: Subsidized, personal healthcare coverage (medical, dental vision) Accrual of 3 weeks’ Vacation (PTO) Professional Development, CEU, and Tuition Reimbursement Curated Wellness Benefits supporting teammates physical and mental well-being Community engagement opportunities And more! Responsible for managing staff that processes inbound and outbound communications (fax/telephonic), administrative intake of members or managing the admission/discharge information post-notification, working closely with outside entities and staff throughout the organizations, specifically clinical teams. Responsibilities Work directly with clinical ops, product, call center, and IT partners. Understand staffing needs, case volume and seasonal forecasting needs. Provide monthly and yearly performance updates and reviews for staff. Provide monthly or quarterly team performance to clinical ops & product partners. Serve as primary point of contact for clinical partners, product, regarding process issue or enhancements. Manage escalated cases or calls (e.g., from providers, facilities, clinical ops) Manage and review daily inventory and provide direction to staff on priorities. Navigate between computer screens and platforms to research information (e.g., medical, clinical, or benefits information) Review & Approve job aid tools via computer to research relevant rules, regulations, or procedures. Learn computer system and process changes and updates and communicate to staff to incorporate into their daily work. Contact internal resources if necessary to clarify information. Lead team meetings and monthly 1:1 meetings with staff. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Required High school diploma or GED required; Associate degree or higher from an accredited college is preferred. One (1) year of experience in healthcare setting is strongly preferred. One (1) year of experience managing and leading teams and performing administrative tasks is preferred. Familiarity with medical terminology and HIPAA laws strongly preferred. Must be organized, detail-oriented, and able to manage multiple tasks simultaneously. Ability to verbally articulate and communicate with manger, team members, and customers. Proficient with Microsoft office applications including Word, Excel, and PowerPoint. Experience working in a call center environment is strongly preferred. Able to use various office equipment, such as a copier, fax machine, telephone, and scanner. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.