Make a meaningful impact on UCLA Health’s financial operations while leading high-performing teams that support vital revenue cycle functions. As the Supervisor of the Centralized Administrative Support Unit and Extended Business Office (EBO), you will manage administrative staff and external vendor operations that drive billing, collections, and contract account resolution. This is an opportunity to oversee key functions within Patient Business Services, provide direct guidance to both internal and vendor teams, and ensure that systems and processes are running efficiently, accurately, and in alignment with organizational goals.

In this role, you will:

Lead daily operations for the Centralized Administrative Unit (CAU) and on-site Extended Business Office (EBO) staff

Manage performance, quality, and productivity reviews, including coaching, evaluations, and disciplinary actions

Oversee vendor output, recovery rates, and invoicing accuracy; audit assigned accounts and drive performance improvements

Coordinate EBO participation in user acceptance testing and system upgrades; escalate and resolve IT issues as needed

Compile and maintain department-wide training resources and oversee onboarding and education sessions

Plan staffing strategies based on workload trends and make recommendations to improve administrative workflows

Monitor budget-related EBO expenses and provide regular performance reporting for internal stakeholders

Foster a service-oriented culture that promotes continuous learning and team development

Salary Range: $83,800 – $179,400 annually