**DESCRIPTION** Management of Claims Validation/Administration teams and oversight of the Claims Validation/Administration processes. **RESPONSIBILITIES** **Essential Functions:** + Supervise Claims Specialist, Claims Coordinator, Claims Clearing Assistant, to include evaluating associates, assisting in hiring, addressing individual performance issues, workload balancing, and salary recommendations. + Assist with on-the-job training/mentoring of all Claims associates to improve accuracy and timeliness of validation and administration processes. + Ensure that all internal/client timeliness and completeness requirements of claims validation and administration are met and address issues in this area. + Ensure that escalated Claims Management issues are resolved by knowledge, experience, research and communication with internal & externals groups. + Consistently demonstrate the highest level of proficiency in all Claims functions and company policy and procedures. + Endeavor to continually improve the Claims Validation/Administration processes where possible. + Establish work schedules, approve timesheets and complete the Payroll Recap for all Claims Associates. + Serve as a mentor/resource to all Claims personnel in the branch in addressing Claims questions. + Utilizing reporting tools perform desk evaluations to ensure that all claims functions are up-to-date and are being performed accurately and efficiently. + Review the Deduction Reports on the 15th of each month. Work with Business Process Solutions + Associates to ensure we are monitoring the top 20 clients and adhering to our deduction policy within all offices. Any problems should be communicated to the appropriate individuals. Complete the Deduction Status Recap form and provide copies to the Claims Manager. + Create/ maintain a working knowledge of procedures for all clients represented within team of Claims Management Associates. + Maintain excellent working relationships with Customers, Clients and Co-workers. + Perform special assignments for the company and/or branch and/or department as needed. **QUALIFICATIONS** **Education Requirements** : + High School Diploma/GED + Bachelors Degree **Experience Requirement:** + Two years of supervisory experience required. + Background in Business Process Solutions and/or brokerage field preferred. **Knowledge, Skill and Ability Requirements:** + Excellent interpersonal skills. + Communicate in formal and informal settings. + Effective negotiator. + Motivate and lead staff. + Advanced knowledge of MS Office (Word, Excel, and Outlook). + Advanced knowledge of document management software. \#DiscoverYourPath **ABOUT US** Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world. But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. By applying, you agree to our Privacy Policy and Terms and Conditions of Use. **\#DiscoverYourPath** Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Sales Support **Position Type:** Full time **Business Unit:** Sales **Salary Range:** $44,200.00 - $55,300.00 **Company:** Acosta Employee Holdco LLC **Req ID:** 7377