Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need 

We are looking for a Supervisor, Billing Setup & Enrollment to join Element Fleet Management.   As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. 

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! 

Are You: 

Someone who demonstrates agility, accountability, collaboration, and transparency?An individual with strong analytical and problem-solving skills, with the ability to identify process improvements and implement effective solutions?

As the Supervisor, Billing Setup & Enrollment, you will be responsible for providing leadership, support and oversight to the Billing Setup & Enrollment team. This role will oversee and manage the workload and performance of the team, ensuring accurate and timely processing of client setup, contract and lease setup, service fees setup, unit enrollments, contact maintenance, process auditing and responses to inquiries. The supervisor will direct and administer the day-to-day operations of the team, lead and support exception handling and root cause analysis, and drive process optimization, continuous improvement, and strategic project activities.

A Day in the Life   

Leadership & Team Development

Hire, lead, and develop direct reports to build a high-performing teamProvide ongoing guidance and support to foster professional growthHold weekly team meetings and one-on-one sessions to address issues and share updatesPrioritize leadership deliverables and manage team performance and productivityCreate and promote a culture of continuous improvement

Operational Oversight

Oversee the end-to-end billing setup, enrollment, and activation processes, including handoff to the Billing Generation teamSupervise monthly billing cutoff activities to ensure timely task completion.Review billing errors and resolve discrepancies efficientlyMaintain and analyze team metrics and KPIs, such as queue volumes, timeliness, accuracy, and agingGenerate reports and provide actionable insights to drive performance

Process Improvement & Technology

Leverage technology, process optimization, and workflow enhancements to increase scalability and meet service levelsCollaborate with the COE and Continuous Improvement teams to implement process improvements and automationConduct regular reviews of billing setup and enrollment processes to identify improvement opportunitiesEnsure all processes are documented and SOPs are current

Compliance & Governance

Ensure compliance with company policies, procedures, and accounting regulationsManage financial controls and billing governance for the Setup & Enrollment teamHandle audit requests from internal and external auditors

Stakeholder Collaboration

Serve as the primary point of contact for internal and external inquiries or escalations related to billing setup and enrollmentCollaborate with cross-functional teams to resolve issues and respond to inquiries promptlyBuild and maintain strong relationships with business partners

Strategic Projects

Stay informed on industry best practices and regulatory changes to mitigate financial risksOversee additional projects as assigned

Requirements 

Bachelor’s degree in accounting, finance, or a related field preferredStrong knowledge of accounting principles, billing processes, and industry best practicesProficiency in Microsoft Excel and the MS Office SuiteStrong systems knowledge and aptitude for technologyProven leadership and team management skillsAbility to meet tight deadlines in a fast-paced environmentStrong organizational and multitasking abilitiesExcellent communication and interpersonal skills for effective collaborationMaintains strong connections with team members and leadership

The hiring base salary range for this position is $60,400 - $83,100 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s in it for You
•  A culture of innovation, empowerment, decision-making, and accountability
•  Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
•  Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
 

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.

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