Location
Key Tower - 127 Public SquareBusiness
We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.
If you’re ready to be a part of our team, we encourage you to apply.
Job Description
Position Summary
The Supervisor, Application Administration is a key member of the Shared Services team at Brookfield Properties Multifamily, responsible for overseeing and optimizing the rental application lifecycle across the portfolio. This role leads the administrative workflow from initial prospect inquiry through lease execution—including documentation collection and verification, application approvals and overrides, and lease review and processing. The Supervisor ensures accuracy, consistency, and compliance while supporting team performance, accelerating leasing timelines, and delivering a seamless applicant experience. This position plays a vital role in driving operational excellence and scalable processes across the organization.
Essential Job Function
Job Function #1 (35%):
• Review, approve, and process rental applications in accordance with Brookfield Properties Multifamily’s established screening criteria, Fair Housing regulations, and internal compliance standards. This includes evaluating applicant qualifications such as income, credit history, background checks, and rental history; identifying and escalating any discrepancies or exceptions; and documenting decisions to ensure transparency and audit readiness.
• Ensure consistent application of policies across all markets while maintaining a focus on timely decision-making to support leasing velocity and a positive applicant experience.
Job Function #2 (15%):
• Distribute application links and clear instructions to prospective residents, ensuring they understand the steps required to complete their rental application.
• Collaborate closely with the onsite leasing teams to support a coordinated approach to applicant communication, documentation intake, and follow-up.
• Actively manage the collection of required documentation—including income verification, identification, and any additional forms—by tracking submissions, verifying completeness and accuracy, and addressing outstanding items. This partnership helps ensure a smooth handoff between leasing and application administration, reduces delays, and delivers a consistent, high-quality applicant experience across the portfolio.
Job Function #3 (25%):
• Generate and execute lease agreements in accordance with Brookfield Properties Multifamily’s established lease integrity standards, policies, and compliance requirements.
• Ensure all lease terms—including rent amounts, concessions, dates, and resident information—are accurate and aligned with approved application data.
• Facilitate electronic lease signing and maintain thorough documentation to support audit readiness and regulatory compliance. This function plays a critical role in upholding consistency, legal accuracy, and resident satisfaction throughout the lease execution process.
Job Function #4 (10%):
• Serve as the primary liaison between on-site leasing teams and the Shared Services department to address and resolve application-related inquiries and issues.
• Provide timely, knowledgeable support on matters such as application status, screening outcomes, policy clarifications, and exception requests.
• Facilitate clear and consistent communication across teams to ensure alignment on procedures and timelines, while proactively identifying and resolving potential roadblocks that could delay the leasing process.
• Build strong partnerships with property teams by offering guidance, sharing best practices, and ensuring a seamless and collaborative applicant experience from start to finish.
Job Function #5 (15%):
• Maintain accurate, timely, and well-documented records in Yardi and other property management platforms to support data integrity, compliance, and operational efficiency.
• Ensure all applicant and lease information is entered and updated consistently, including screening results, documentation status, approvals, and lease execution details.
• Regularly audit records to identify and correct discrepancies and follow standardized data entry protocols to support accurate reporting and portfolio-wide consistency.
• Collaborate with internal stakeholders to implement system updates, troubleshoot issues, and support training on platform best practices as needed.
Education
Undergraduate (Bachelor) Degree in Business, Communication or related field
Work Experience
5-7 Years of Specific Experience in end-to-end rental application process—including screening review, override, documentation review, and lease generation and approval - required
3-4 Years of General Experience in Customer Service Experience required and
Multifamily Real Estate Experience preferred
Please note: 8-10 Years of relative work experience offset the minimum educational requirements
Great Incentives!
Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:
Full benefits package
Generous paid time off
401(k) with company match
Growth and advancement opportunities
Lucrative referral bonus program
Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace
#LI-DG24
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.#BPMF