The Suites Coordinator is a part-time, seasonal, hourly position that will provide exceptional guest service to Suite Owners and Suites Administrators. The Coordinator will support the Suites Manager in day-to-day operations and coordination of event information. The coordinator must be extremely detail-oriented and be able to multitask. Responsibilities include but are not limited to: communication with suite holders/administrators, food and beverage sales, organization and maintenance of MyVenue system and exceptional customer service. Must be able to operate in a fast-paced, demanding environment efficiently.
LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.
Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.
Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
RESPONSIBILITIES
The Suites Coordinator is a position that will provide exceptional guest service to Suite Owners and Suites Administrators. The Coordinator will support the Suites Manager in day to day operations and coordination of event information. The coordinator must be extremely detail oriented and be able to multi-task. Responsibilities include but are not limited to: communication with suite holders/administrators, food and beverage sales, organization and maintenance of MyVenue system and exceptional customer service. Must be able to operate in a fast paced, demanding environment efficiently.
• Responsible for working closely with Suite Owners/Administrators to coordinate information to ensure an excellent game day experience
• Answer calls and emails in a timely manner
• Must have extensive knowledge of food and beverage menu, specials and services offered
• Provide Suite Owners/Administrators with information that requires a comprehensive knowledge of menus, company policies, practices and operations
• Responsible for updating and maintaining MyVenue
• Maintains Suite Owner information in a confidential manor
• Candidate must handle inquiries, requests and present information in a professional manner
• Ability to explain and answer questions about menu items, specials, company policies, procedures and operations in detail
• Must be able to quickly and efficiently enter orders into MyVenue
• Must be able to pull and produce appropriate reports for the back of the house and the front of the house daily
• Must be able to upsell in a professional manner
• Finalize any billing inquiries
• Compile information using various sources; organizes reports; performs calculations, and updates as necessary
• Independently responds to inquiries, verbally or in writing. Must have ability to work independently in a multi-tasking customer service setting
• Has frequent contact with company executives and with executive personnel outside of company
• Maintains positive public relations with inter-departmental and outside contacts at all times
• Prioritizes work to meet deadlines with minimal guidance as to established times
• Must be efficient and accurate with data entry
• Must type 40 wpm with accuracy
• May be needed in many different areas on emergency situations
• Maintain the Suites office, its equipment and supplies
• Other duties and projects as assigned
QUALIFICATIONS
• Customer service and communication
• Fast paced problem solving
• Build buyer/seller relationships
• Must be personable, proactive and self-motivated
• Organized and ability to jump from task to task and prioritize as needed
• Ability to work under pressure and meet deadlines
• Able to adapt to change quickly
• Punctual and dependable
• Must be able to read and maintain information
• Must be able to perform simple mathematical calculations
• Must be able to speak, read, write and understand English
• Able to move fast and act on assigned duties
• Ability to occasionally lift, carry and put away parcels weighing up to 30 pounds
• Ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time
• Excellent organizational, written and verbal communications and interpersonal skills
• Strong proficiency in Word, Excel and PowerPoint required, and the ability to learn and apply varied computer programs
• Knowledge and experience working with a POS system
• High School Diploma required, Associate degree preferred
• Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
• Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.
COMPENSATION
$22/HOUR - $27/HOUR
WORKING CONDITIONS
Location: On Site
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.