**Who We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. **The Role** In this role, you will ensure that GTM teams and internal stakeholders achieve their desired outcomes through the effective use of the CRM. Additionally, you will build strong relationships with internal stakeholders, understand their requirements, and align CRM features and offerings to meet those needs. **Key Responsibilities:** + **CRM** **Onboarding** : Create and conduct key CRM Onboarding sessions to ensure successful adoption of CRM within one of the markets assigned to you i.e. Europe and United States + **Enable Stakeholders:** Enable GTM teams with basic CRM tasks such as (but not limited to) account and opportunity creation, supplement it with right customer growth plan and contracts. + **Cross-Functional Collaboration** : Work with cross functional teams – GTM Sales, GTM Enablement, CRM Customization and Development team, to ensure a seamless experience for the GTM teams + **Proactive Engagement** : Identify potential challenges and offer solutions before they become issues + **Promote CRM:** Promote CRM usage and its understanding within the markets by becoming the Subject Matter Expert (SME) for allocated markets + **Metrics and Reporting** : Monitor adoption metrics and report on outcomes to the leadership + **Improvements:** Capture opportunities for improvement and provide feedback to internal Kyndryl SugarCRM development teams who in-turn would relay the requirements to the SugarCRM company + **Optimize SugarCRM Usage:** Identify the power users and create the top use cases on basis of their usage pattern, success matrix, to identify usage of features and technology Kyndryl invested in. **Your Future at Kyndryl** Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. **Who You Are** You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. **Required Technical and Professional Experience:** + 8 Years of experience on SugarCRM. + **CRM Expertise:** Must have subject matter expertise in SugarCRM which is one of the leading B2B Sales CRM platform + **End to end knowledge:** Must have comprehensive knowledge of how the SugarCRM platform works, its product strategy over time, upcoming features and developments as they take place + **Enablement** **Experience** : Must possess hands-on enablement experience, right from creating educational content, short videos, hosting office hours, tracking, and reporting them to drive adoption in GTM teams + **Communication Skills** : Excellent interpersonal and communication skills to build long-term relationships and ability to communicate effectively, both verbal and written + **Customer focused:** You are someone who prioritizes customer success in their work + **Project Management** : Basic-to-advanced project management knowledge to manage multiple accounts and priorities + **Open and borderless:** Naturally inclusive in how you work with others while working across teams + **Growth mindset:** You are someone with growth mindset; with exceptional judgment and decision-making abilities + **Strong process improvement** **experience** will be added plus **Being You** Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. **What You Can Expect** With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. **Get Referred!** If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.