About the job

We are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect.

Internal Job Level : Subject Matter Expert -Level 4 (Salesforce Functional )

Location                : London 

Target: 80% Billable; focussed on providing the overall functional design/solution for a Salesforce project, or workstream depending on the size / complexity.

KEY RESPONSIBILITIES

FUNCTIONAL DESIGN / OVERSIGHT

Takes ownership of the requirements definition and the Product Backlog

Leads Detailed Design workshops, playbacks, testing and training sessions

Leads the production of design outputs such as process maps, product backlog and solution design documentation

Takes ownership of the functional components of the Solution Design

Manages junior team members

Takes responsibility for Practice Development within Globant

Able to work across multiple projects simultaneously

COMMUNICATION

Able to communicate clearly and concisely in verbal and written fashion

Explain complex technical concepts to a non-technical audience

Appropriately adapts communication style to suit the audience

Able to constructively challenge the client and justify their own viewpoint

Able to effectively lead difficult conversations with the client and steer towards resolution

PRESENTATION

Leads the design of client facing presentations and delegates ownership of elements of the presentation to team members

Able to present in an organised, coherent fashion and adapt their presentation style to their audience

Able to present in client facing sessions such as Design Authorities, providing clear rationale for design decisions and responding to client challenge

Able to respond to feedback and tailor messaging

COLLABORATION

Establishes a collaborative environment with the team and client

LEADERSHIP

Is a role model for junior team members and provides mentorship

Defines roles and responsibilities for the team and enables others to take responsibility for tasks and activities

Delegates effectively, quality assuring the configuration completed by the team

KNOWLEDGE

Leads Globant internal initiatives such as enablement sessions, the graduate programme and mentoring 

DELIVERY

Takes accountability for the overall solution design and build

Actively plans design, build and test activities, working with the Project Lead to identify and mitigate risk to the project 

Confident in Agile delivery

COMMERCIAL

Adheres to administrative compliance (e.g. timesheets) 

Leads the identification and scoping/ estimation of additional scope and activities 

Supports the Solutions team with the solutioning and estimation of new opportunities and pre-sales discussions with prospective clients

TECHNICAL

Approximately 6+ years of experience

Experienced in leading the requirements definition and solution design for complex and/ or large engagements

Has a strong understanding of the Salesforce platform, the capabilities but also the limitations of configuration

Certs: All certifications for Senior Consultant + Designer certs (e.g. Data Architecture and Management, Sharing and Visibility, Development Lifecycle and Deployment etc.)