Role & Responsibility
1. Candidate should be able to come up with creative ways to reduce ambiguity by identifying training needs, work instruction simplification etc.
2. Candidate needs to continuously adapt to and learn the new features of various tools and systems and improve on his/her acumen to identify and report the errors.
3. Candidate has to follow SOP to catch errors in the content.
4. Candidate should be able to provide floor support to DA's on clarifying their queries during execution
5. The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. The associate will be measured on his/her compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure.
6. The employee will be an individual contributor for this role.
7. In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor.
8. Candidate should be able to do RCA for all the duplicate and invalid clarifications – reduce ambiguity in work instructions by identifying training needs.