Position Details Position Information Announcement Number STAFF - VA - 26024 For questions regarding this position, please contact: Zoica Miesen zoica.miesen@montana.edu 406-994-3703 Classification Title Program Coord II Working Title Student Success Coordinator Brief Position Overview The Student Success Coordinator manages the undergraduate and graduate programs in the department and provides critical support to faculty in their mission to provide outstanding educational and research opportunities to all students at Montana State University. Position Number 4M0293 Department Agricultural Economics & Economics Division College of Agriculture/MAES Appointment Type Classified Contract Term Fiscal Year Semester If other, specify From date If other, specify End date FLSA Non-Exempt Union Affiliation FOCUS-MFPE FTE 1.0 Benefits Eligible Eligible Salary $20.49 - $25.61 per hour, commensurate with experience, education, and qualifications Contract Type Classified Salary If other, please specify Recruitment Type Open Position Details General Statement The Student Success Coordinator manages student services and provides academic program support to the faculty in the Department of Agricultural Economics and Economics ( DAEE ) in conjunction with the MSU Advising Commons, the College of Agriculture Advising Center, Letters and Science Undergraduate Advising Center, and College of Engineering MIE advisors. This position serves as program coordinator to DAEE faculty, students, alumni, and prospective students for departmental and university policies and procedures from pre-matriculation to post-graduation. The Student Success Coordinator will enhance the quality and effectiveness of undergraduate and graduate student academic programs, services and experiences with high level advising and technical support to students, faculty, and staff. Responds and works with campus departments to resolve academic issues. Maintains student electronic files, keeping up-to-date with university procedures, interpreting university academic policy and providing academic advice to faculty and students. The Student Success Coordinator monitors other academic programs that potentially affect the DAEE . Other related office duties may be assigned. Duties and Responsibilities Coordinate the undergraduate student program: + Serve as the main departmental point of contact for all minor seeking students and all incoming transfer students. + Assist with first-year student orientation. + Provide information and support for students considering or actively transitioning to one of the DAEE’s programs (B.S. in Agricultural Economics, B.S. in Economics, B.S. in Financial Engineering). + Work with faculty and certifying officer on transfer coursework, course substitutions, and graduation audits. + Assist students in understanding and following university and departmental academic policies and procedures, rules, and requirements. + Register students in restricted-entry courses and maintain waiting lists for faculty. + Inform students of academic and student support services. + Process undergraduate student forms, including undergrad research, independent study, Add/Drop, Change of Curriculum, and major and minor applications. + Serve as department liaison with the College of Agriculture Advising team and Advising Commons. + Contribute innovative ideas to support the growth and effectiveness of the departmental advising. + Maintain departmental advising information and resources SharePoint. + Contribute to undergraduate recruiting and retention efforts in the department. + Analyze and process requests for petitions for withdrawals and assist students in understanding requests for core credit, graduation, and suspension appeals, etc. + Provide faculty updates on undergraduate academic advising materials and course information, and assist the Resident Instruction Committee on assigning students to faculty advisors. + Direct the planning and assessment of student engagement events to promote a sense of belonging in the department, including development of an annual strategy targeting students, faculty, staff, alumni and the broader Montana community. + Assist with college events, including the First-Year Student Welcome Social, the recruitment luncheons, and graduation events. + Coordinate department finals week support event. + Develop strategies and implement programs and services that engage employers and increase experiential education, internship, and part-time/full-time opportunities for students; acquire, maintain, and analyze data on internship, job, and other student outcomes. Assist the graduate student program: + Assist the DAEE graduate student program by managing and implementing associated departmental and university policies and procedures in conjunction with the Graduate School, Registrar’s Office, and the Office of International Programs. + Assist the Graduate Committee with processing application materials for DAEE graduate degree programs, including responding to prospective student graduate program inquiries and selection of MS applications. + Provide offer and regret letters to applicants and be the main point of contact for all questions from application to arrival. + Register graduate students in classes and assist with the registration process. + Schedule and provide initial departmental orientation for new graduate students: provide DAEE Graduate Handbook and advise students of Graduate School and DAEE graduate policies and procedures. + Coordinate department events for graduate students including monthly meetings and alumni nights. + Work with Graduate Coordinator to monitor graduate student academic and program satisfactory progress. + Provide general guidance and encouragement until the student has satisfied requirements of the M.S. program. + Assist students with various forms for the Graduate School, thesis defense and graduation Coordinate the Economics Help Center: + Work with faculty, teaching assistants, and peer leaders to develop semester tutoring schedules. + Serve as the main point of contact for tutors regarding missed shifts or schedule changes and provide communication to students of relevant changes. + Plan and facilitate tutor training. + Maintain tutor resource SharePoint. + Coordinate and maintain data from student check-ins, end of semester surveys, and tutor surveys. + Develop strategies to improve the Economics Help Center for students and tutors. + Work with staff and faculty to market and promote the Economics Help Center. Additional responsibilities include but are not limited to: + Work with Department Head and Registrar’s Office to schedule or update semester course offerings, propose new courses, renew Core courses, update course catalog, locate and reserve classrooms to fit faculty technology and capacity needs, schedule study sessions. + Work with the Resident Instruction Committee and faculty to submit revisions and updates for the Catalog. + Coordinate advising evaluations processes. + Work with Certifying Officers and Graduate Coordinator to coordinate graduation exit interviews with students. + Organize and maintain electronic student files. + Work with DAEE staff to coordinate and maintain academic related webpages, departmental brochures, and student resources. + Assist department head, faculty, office manager and administrative staff in day-to-day operations in regard to student services as needed. + Provide communication for faculty and students relating to advising, deadlines, important updates, events, etc. Required Qualifications – Experience, Education, Knowledge & Skills + Progressively responsible experience providing customer service in an office environment or an equivalent combination of relevant education and/or experience. + Demonstrated experience in customer service skills and working with constituents from varied backgrounds with many kinds of needs. + Demonstrated experience using personal computers and software; including word processing, spreadsheets, electronic calendars, and email. Microsoft Office Suite is preferred. Preferred Qualifications – Experience, Education, Knowledge & Skills + Bachelor’s degree. + Demonstrated experience assisting students. The Successful Candidate Will + Possess excellent written and verbal communication skills and the ability to articulate detailed information and policies and procedures, both verbally and in writing to a wide variety of constituents. + Organizing and prioritizing multiple work assignments with a high degree of accuracy and close attention to detail while meeting deadlines and exercising sound judgment while adapting to changing priorities in a busy office setting with frequent interruptions. + Manage sensitive and confidential situations and records appropriately. (The applicant selected will be a mandatory reporter) + Possess the ability to troubleshoot problems, think outside the box, and have candid conversations. + Establish and maintain productive and positive working relations with co-workers, faculty, students, supervisors, alumni and the public. Work independently with minimal supervision and as part of a team. + Possess a thorough understanding of MSU Banner, MyInfo, Ad Astra, DegreeWorks, Course Scheduler, CollegeNet, Course Leaf, CIM , Excel, Word, and Outlook, registrar forms, policies, procedures, resources, and deadlines. + Be detail oriented with a passion for continued advancement of the department. + Liaison with associated MSU Departments, including the College of Agriculture Advising Center and MSU Advising Commons, Admissions, New Student Services, Registrar, Office of Student Success, Office of International Programs and the Graduate School. + Possess the ability and skill to interpret, implement and communicate new policies and procedures. + Represent the Department of Agricultural Economics and Economics and MSU in a professional and courteous manner. Position Special Requirements/Additional Information This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time. Physical Demands To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required. This position has supervisory duties? No Posting Detail Information Number of Vacancies 1 Desired Start Date Upon completion of a successful search Position End Date (if temporary) Open Date Close Date Applications will be: Screening of applications will begin on July 21, 2025; however, applications will continue to be accepted until an adequate applicant pool has been established. Special Instructions EEO Statement Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law. In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.