STUDENT SERVICES COORDINATOR SUMMARY:    Full-time, 5 days per week - 8am to 5pm, 8:30am to 5:30pm, 9am to 6pm (dependant on business needs)  Permanent contract    Holiday entitlement 20 days per annum pro rata  Sat – Wed or Sun-Thurs (Weekend and out-of-hours work will be required)  Emergency phone duty per rota  September 1st start date CORE SKILLS/REQUIREMENTS:    Excellent customer service skills, communication & people skills  Experience and/or training in student welfare and customer experience  Hands on approach to work with willingness to take on and accomplish any task in a timely manner  Sociable, outgoing & confident personality  Highly motivated, energetic, positive with mature, common-sense approach  Strong administrative skills with a high attention to detail  Enjoy working in a demanding, varied environment  A team player who can bring energy and positivity across all teams  Creative & energetic with lots of common sense as key  Sales focused and target driven  Ability to handle difficult situations with ease, remaining calm & positive under pressure  Flexible attitude to work and creative problem solver  Have the right to live and work in the country of employment   OBJECTIVES:    To be the ambassador of customer service in the school  To maintain visa compliance in accordance with UKVI policies  To ensure our customers will have the highest experience during their stay with an emphasis in customer support and welfare  To support the student services manager in delivering the highest customer experience  To maintain EF policies, regulations, and Golden Rules  To support students in their daily life and enable them to achieve the best experience and highest learning possible  To promote the best image of the school in the local community through contact with suppliers and other community contacts  To support welfare provision in the school  To ensure customer satisfaction with their overall experience  To support the running of reception and ensure first class customer service across the school  To support the administration of the school to ensure all departments run smoothly and effectively  To ensure all health and safety requirements, accreditation and local laws are adhered to    MAIN RESPONSIBILITIES:    Deals with students’ enquiries, problems, and complaints with regards their overall experience on campus  Visa Compliance  Assist with evaluations 1, 2, and 3 and hold 1:1 meeting with students when appropriate  Manages and acts as a mentor as part of the mentor programme  Manage student visas and assist them when necessary  Delivers excellent customer service to students, staff and colleagues from sales offices  Organise weekly intakes      VISA COMPLIANCE:   Manage the issuing of CAS numbers for EF Oxford, ensuring EF guidelines are adhered to UKVI immigration rules;  Ensure documentation and record keeping is accurate and complete across all departments;  Main user of the sponsor management system; produce reports for the UKVI and statistics for internal use;  Supervise students' re-registration and assist with weekly intake of new students, with specific responsibility for passport & visa checks, copying & effective filing immigration documents;  Oversee the application for and collection of eVisa records;  Assist students with visa extension/amendments and drafting correspondence to the UKVI;  Monitor UKVI legislation, join relevant meetings and recommend updates to EF’s policy and procedures as appropriate;  Establish and implement processes for compliance with any changes in UK immigration legislation;  Train all school departments and staff, with Student Services Manager on compliance issues, offering support and assistance as needed in Oxford and partner schools;  Offer advice and support to sales offices, school staff and students as needed, particularly regarding immigration related queries;   STUDENT SERVICES:   To support students in their daily life and enable them to achieve the best experience and highest learning possible   To ensure excellent welfare provision in the school  To oversee the welfare phone during office hours  Is available to speak to students and keeps accurate records of conversations, logging on Elektra/Atlantis where appropriate  Updates welfare information in student handbooks and ensures welfare information is displayed on school noticeboards  Maintains welfare file including contact list to ensure information is readily available  Ensures concerns are escalated to manager/sales offices where appropriate  Is a Safeguarding Officer  Is responsible for under 18 years old students and ensures all u18 procedures and policies are in place  Assists with first week chats and ensures any concerns raised are followed up by the appropriate department  Attends student council meetings and follows up customer support suggestions  Manages and promote weekly/annual events in school throughout the year   Assists with visas, bookings, and transfers when necessary   GENERAL:   Participates in Fam Tours for visiting sales staff  Participates in weekly departmental meetings, and central meetings as and when required  Active follow up of customer experience in the school  Managing reception including answering phones and external enquiries  Be the face of the school to students, staff and visitors  Shares emergency on call duties with other school staff  Attends external trainings where necessary and in school departmental meetings when required  Supports other teams and covers other departments in case of staff absences