Job Title 

Student Services Coordinator

Job Description

Position Summary

The Student Services Coordinator is responsible for providing guidance and support to our international students throughout their time at KI. This is a temporary, 20-hour-per-week role through Oct 3rd, with the possibility of an extension or conversion to a permanent position.

Key Job Responsibilities

The Student Services Coordinator will help to create a friendly and inviting English speaking environment for our short and long-term international students and will be responsible for a combination of some or all of the following:

Designated School Official (DSO); responsible for updating SEVIS and advising students on all matters related to their immigration status while studying at KI

Assist in keeping the school compliant with state, national, and organizational standards of compliance

Advise new and current students on KI courses and products; collect lead information and participate in conversion efforts

Domestic marketing activities, including community outreach events and activities, phone calls, etc

Planning and/or execution of daily, weekly, monthly activities; creating monthly activities calendar

Housing options recruitment and procurement and student placement

Deliver outstanding hands-on student service

Liaise with national Customer Service team to follow policies related to course adjustments, including adherence to Quote Request (QRF) and Change Form (CF) processes

Cash management: book deposits, payments, etc

Internship recruitment and placement

University admissions guidance and counseling

Other duties as assigned

Minimum Qualifications

Bachelors Degree or equivalent

US Citizen or Permanent Resident (mandatory for DSO)

1-2+ years in a business or operational setting

Ability to work evenings and weekends

Must be authorized to work in the United States

Preferred Qualifications

Prior experience with international students and/ or advising

Experience with database systems

One or more foreign language ability

Once hired, must

Be aware of who is the designated safeguarding Lead for Kaplan Languages

Be aware of how to identify safeguarding concerns and how to appropriately respond to these

Complete, in a timely fashion, any safeguarding training assigned to you

Report any safeguarding concerns to the Designated Safeguarding Lead (DSL) in the school

As a member of the school team, be responsible for all aspects of our students safeguarding and welfare in conjunction with the wider school and company management teams

Must pass a criminal background check

Physical Requirements

Sitting

Standing

Walking

Climbing

Lifting up to 50+ pounds 

Pulling

Pushing

Carrying

Grasping

Reaching

Bending

Visual Acuity

Color Determination

Speaking

Listening

*An equivalent degree abroad or acceptable experience in lieu of education: two years of experience for every year of formal education required

Location

KAP Boston MA 11 Beacon Street

Employee Type

Employee

Job Functional Area 

Student Experience

Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions.  Compensation for specific positions are based on job level, skills, years of experience, and education, among other factors.  Additionally, certain positions are bonus or commission eligible.