NY HELP No Agency Information Technology Services, Office of Title Student Assistant Internship (Enterprise Network Services), Ref# 9040 Occupational Category Other Professional Careers Salary Grade NS Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $23.29 to $26.12 Hourly Employment Type Full-Time Appointment Type Temporary Jurisdictional Class Non-competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 6 AM To 6 PM Flextime allowed? Yes Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 50 Wolf Road, Floor 3 City Albany State NY Zip Code 12205 Duties Description Under the direction of ITS-4, within the CTO/Service Delivery/Technology Support Services/Telecom Management Unit, the position will support Telecom Management daily workload tasks where best to facilitate closing some workload gaps via introducing the Student to Telecom Management basics with a focus on invoice receiving and related data management in facilitating data quality improvement via automation. Specific duties include, but are not limited to: • Conduct Telecom Management support activities related to invoice receiving, bill reviews, and the affected data in related systems, primarily Billing Account Tracking System – BATS. • Maintain Service Inventory by comparing Vendor Data with ITS data inventories for: Pinnacle Vendor Lines and ITSM Data Circuits • Maintain Billing Accounts Tracking System Data Integrity – searching for and identifying abnormal data and normalizing. • Learning changing data nuances to identify abnormal data and correcting by known logic. • Utilize Vendor Portals with report fluency for downloading, saving, appending. • Reconcile Vendor Data using SQL and Excel for comparing data to ITS system inventory. Minimum Qualifications • Must be a US citizen or foreign national eligible to work in the United States• Must be 18 years of age or older• Must be currently attending a New York State college, university or graduate program, or be a resident of New York State attending a college, university or graduate program outside of New York State• Must have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year’s worth of academic credits over a more extended period of time may qualify part-time students) OR currently enrolled graduate student or accepted in a graduate degree program• Must have a minimum grade point average (GPA) of 2.0 or equivalent to a C. Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.This position can be part time or full time.Fingerprinting and background check may be required.Benefits of Working for NYS for eligible employees:Generous benefits package, worth 65% of salary, including:Holiday & Paid Time Off• Thirteen (13) paid holidays annually• Up to Thirteen (13) days of paid vacation leave annually• Up to Five (5) days of paid personal leave annually• Up to Thirteen (13) days of paid sick leave annually for PEF/CSEA• Up to Eight (8) days of paid sick leave annually for M/C• Up to three (3) days of professional leave annually to participate in professional development• Up to 50% telecommutingHealth Care Benefits• Eligible employees and dependents can pick from a variety of affordable health insurance programs• Family dental and vision benefits at no additional costAdditional Benefits• New York State Employees’ Retirement System (ERS) Membership• NYS Deferred Compensation• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds• Public Service Loan Forgiveness (PSLF)• And many more.The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply. Some positions may require additional credentials or a background check to verify your identity. Name Student Assistant Program Telephone 518-473-8720 Fax Email Address internship@its.ny.gov Address Street NYS Office of Information Technology Services Swan Street Building, Core 4 City Albany State NY Zip Code 12242 Notes on Applying Please complete the Student Assistant Application: https://forms.ny.gov/s3/Student-Assistant-Application, no later than August 22, 2025. If you have any issues with the form, please contact ITS Student Assistant Program by email at internship@its.ny.gov.