JOB GOAL/PURPOSE We are seeking an experienced and dynamic individual to oversee the operations of the ISB Fitness and Tennis Center. The ideal candidate will have a passion for health, fitness, and tennis, along with strong managerial and leadership skills to drive the success of our center.. DUTIES / RESPONSIBILITIES 1. Operations Management: + Oversee day-to-day operations of the ISB Fitness and Tennis Center. + Ensure the facility is clean, safe, and well-maintained at all times. + Manage staff and external vendor schedules, assignments, and training programs. 2. Customer Service: + Provide excellent customer service to ISB community members and guests. + Address community inquiries, concerns, and feedback in a timely and professional manner. + Develop and implement strategies to enhance the overall community experience. 3. Marketing: + Collaborate with Communications to promote center activities, programs, and events. + Identify opportunities for partnerships and sponsorships to increase visibility. 4. Program Development: + Plan, organize, and coordinate fitness classes, tennis and golf programs, and events. + Evaluate existing programs and introduce new offerings to meet current needs. + Monitor program effectiveness and make adjustments as needed to achieve goals. 5. Staff Management: + Recruit, hire, train, and supervise staff members, as needed. + Conduct regular performance evaluations and provide ongoing feedback and support. + Foster a positive and collaborative work environment - teamwork and professional growth. + Bachelor's degree in Sports Management, Business Administration, or related field (preferred). + Minimum of 3 years of experience in a similar role, preferably in the fitness or sports industry. + Strong leadership and interpersonal skills with the ability to motivate and inspire staff. + Excellent communication and customer service skills. + Proficiency in Microsoft Office Suite and fitness center management software. + CPR/AED certification and knowledge of first aid procedures (preferred). + Passion for health, fitness, and tennis.