Job Description

Our company's Global Business Solutions (GBS) organization plays a pivotal role in designing, governing, and executing global processes. Within GBS, the Source to Settle (StS) organization takes charge of ensuring the timely and efficient processing of employee purchase orders, supplier invoices, and payments. The StS process encompasses various critical activities, including Vendor Master Data setup, Supplier Onboarding, Purchasing, Invoicing, Settlements, as well as StS Support. 

"The STS Supplier Onboarding and Administration Specialist is responsible for managing the end-to-end supplier onboarding process within Global Business Solutions (GBS) organization, ensuring timely and efficient processing of purchase orders, supplier invoices, and payments."

Position Responsibilities                                

Primary responsibilities for this position include, but are not limited to, the following:

Supplier Onboarding Management and Fraud Prevention:Serve as the single point of contact for supplier onboarding for all stakeholders, both internal and external (suppliers).Be accountable for the full end-to-end supplier onboarding process for assigned cases, ensuring governance management and support for existing supplier data changes.Proactive follow-up (phone & email) with the suppliers who have not finalized their registrationServe as an important front-end gatekeeper to prevent fraud cases for the organizationProcess Execution and Compliance:Execute the onboarding process according to the standard support model and established tools.Ensure the application of adequate internal controls as needed.Follow, execute & safeguard the fraud prevention process strictlyIssue Resolution and Escalation Management:Proactively evaluate cases, identify issues, and bring solutions to minimize escalations with suppliers and procurement.Handle escalations and resolve complex cases effectively.Ensure proper defect resolution by analyzing data and specific cases, conducting root cause analysis, and implementing corrective actions.Training and Knowledge Management:Participate training for new joiners and provide ongoing knowledge refreshers for the team.Collaboration and Communication:Cooperate closely with IT, Procurement, Finance and VMD teams regarding system issues and process improvements.Represent the SOA team in client visits/calls and cross-functional communications.Conduct regular phone calls with vendors to foster strong partnerships, streamline operations, and proactively prevent potential fraud events.

Education & Experience

Bachelor’s Degree in Business, Accounting, or FinanceMinimum of 3 years of experience in a finance or accounting department of a multinational company preferred and 2 years in current positionMinimum of 2 years of relevant work experience with a demonstrated record of customer focus and project deliveryBusiness process knowledge, together with demonstrated skills in project implementation is a plus.Apex Supplier Portal experience is a plusBusiness level of English and Italian language (both written and spoken)

Technical/Soft Skills Requirements

SAP Experience RequiredIntermediate to Advanced PC skills (MS Excel, Word, PowerPoint) requiredAbility to work independently and with a team in a fast-paced and high-volume environment with an emphasis on accuracy and timelinessAbility to implement support around a long-term vision and milestones needed to drive the realization of that visionPositive, engaging disposition with high personal integrity, credibility, and energy.Good communication skills and ability to manage stakeholders’ requests in an efficient and assertive mannerAdvanced problem-solving and analytical skills with a proactive management style to implement new processesResults-oriented, sense of urgency, knows how to prioritize, ability to communicate and to create rapport with stakeholders, effective communication. Process improvement orientation, innovation and change agent. Migration experienceProject Management skills desiredStrong ability to coordinate and manage multiple projectsWillingness to travel for meetings and projects (