Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Strategic Support Engineer you will support the profitable growth and development of the Lifecycle Annual Recurring Revenue (ARR) business. You will ensure that the Service Level Agreement of your nominated accounts are managed effectively, this will be achieved by:

Performing and Maintaining Customers Installed Base EvaluationsObsolescence reporting and migration managementResolution of technical issuesExpansion of existing services within the current agreementsPromoting RepairPlus salesIdentifying and Qualifying CSM sales leads

This position interfaces with Rockwell customers, field sales and support management, corporate account managers, product group and corporate sales management. The contributions you will make contribute in a vital way to the overall growth of the CSM business and will directly impact revenue.

This role is based in Kiln Farm under a hybrid working model and reports to the EMEA Strategic Support Engineering Manager.

Your Responsibilities:Ensure primary skills sets are maintained on designated contract customer specific productsProvide refresher training on customer sites, to a variety of differently experienced personnel on a variety of productsDevelop good working relationships with customersHelp with renewal of contracts and review all options with the customerWork with the Customer Success Managers and sales force to help ensure business opportunities are exploredAttend CSM/sales meetings to ensure closer working links with the teams, and help to promote Asset Management servicesPerform site surveys for prospective new customers and promote the contact whilst on siteManage own time by the scheduling of diary, ensuring designated customers are visited on a cyclical basis and ensure any relevant follow up work is undertakenAdministrative tasks, including the maintenance of customer records, CSR's and SVC;sProvide technical assistance on site with customerBe a single point of access to Rockwell Automation for designated customers requirementsComply with the ISO9001 Quality Management requirementsSeek out and participate in trainings covering both technical skills and personal development

The Essentials - You Will Have:Qualification in area of expertise i.e. Electrical Technician/Engineer, Electronic Engineer or similar5+ years as an Electrical Technician/Engineer, Maintenance, Control System Engineer with shop floor experienceKnowledge of Rockwell Automation control systems, networks and drivesYou have the appropriate right to work permissions in the United Kingdom

The Preferred - You Might Also Have:Soft Skills: reliable, able to work remotely and self managed on daily activities

What We Offer:

Our benefits package includes …

Comprehensive mindfulness programs with a premium membership to CalmVolunteer Paid Time off available after 6 months of employment for eligible employeesCompany volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.Employee Assistance ProgramPersonalized wellbeing programs through our OnTrack programOn-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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